Cummins Inc. 487. Local Field Service Technician in Barrie and surrounding area, Ontario

May 2, 2017

Position: Local Field Service Technician (level II)

Location: Barrie and surrounding area

Shift: Day shift (flexible hours)

Start Date: This position is expected to start on or around May 23, 2017

Remuneration: as per collective agreement

Reporting to: Industrial Field Service Supervisor

Function:

Diagnoses and completes repairs to engines at the customer’s site.

Duties:

  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Identifies additional service opportunities with customer.

  • Completes training in line with skill and business requirements.

  • Maintains service vehicle and tools for cleanliness and proper operation.

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

  • Supply field service support to customers: service, adjust and perform maintenance procedures

  • Troubleshoot, disassemble, inspection, clean, repair and assemble Cummins engines and related parts and products per Cummins guidelines

  • Actively promote CEC’s service department

  • Accurately record all information and reports required by the process on a timely basis

  • Other related duties as required

Skills/Competencies:

  • Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

  • Familiar with basic warranty/policy terms

  • Capable of developing collaborative working relationships

  • Able to identify opportunities for work process improvements

  • Can resolve common technical problems

  • Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

  • In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

  • Ability to develop and maintain productive customer relationships and educating customers operations and maintenance of products

  • Ability to identify and up sell further service and repair opportunities

  • Must have a valid driver’s license (driver’s abstract may be required)

  • Meet minimum tool requirements

  • Ability to service, adjust and perform maintenance and repair procedures on mechanical and electronic engines

  • Ability to upgrade qualifications as required per Cummins’ certification requirements

  • Good computer aptitude

  • Good communication skills, customer service focus, maintain professional image (self, workplace, vehicle)

  • Negotiation and selling skills

  • Self starter, organized, ability to multitask and work under pressure

  • Flexibility in hours

Education, Licenses, Certifications:

  • Must have a valid Truck & Coach Technician Certification

  • Locally valid driving permit (driver’s abstract may be required)

Experience:

  • Intermediate level knowledge of and/or experience with engine products

  • Customer service experience

    If you have any questions or are interested in the above position please contact Laurie Roy laurie.roy@cummins.com by May 9, 2017