Cummins Inc. 487. Local Field Service Technician in Barrie and surrounding area, Ontario
May 2, 2017
Position: Local Field Service Technician (level II)
Location: Barrie and surrounding area
Shift: Day shift (flexible hours)
Start Date: This position is expected to start on or around May 23, 2017
Remuneration: as per collective agreement
Reporting to: Industrial Field Service Supervisor
Diagnoses and completes repairs to engines at the customer’s site.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Supply field service support to customers: service, adjust and perform maintenance procedures
Troubleshoot, disassemble, inspection, clean, repair and assemble Cummins engines and related parts and products per Cummins guidelines
Actively promote CEC’s service department
Accurately record all information and reports required by the process on a timely basis
Other related duties as required
Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
Familiar with basic warranty/policy terms
Capable of developing collaborative working relationships
Able to identify opportunities for work process improvements
Can resolve common technical problems
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
Ability to develop and maintain productive customer relationships and educating customers operations and maintenance of products
Ability to identify and up sell further service and repair opportunities
Must have a valid driver’s license (driver’s abstract may be required)
Meet minimum tool requirements
Ability to service, adjust and perform maintenance and repair procedures on mechanical and electronic engines
Ability to upgrade qualifications as required per Cummins’ certification requirements
Good computer aptitude
Good communication skills, customer service focus, maintain professional image (self, workplace, vehicle)
Negotiation and selling skills
Self starter, organized, ability to multitask and work under pressure
Flexibility in hours
Education, Licenses, Certifications:
Must have a valid Truck & Coach Technician Certification
Locally valid driving permit (driver’s abstract may be required)
Intermediate level knowledge of and/or experience with engine products
Customer service experience
If you have any questions or are interested in the above position please contact Laurie Roy email@example.com by May 9, 2017