Cummins Inc. Service Advisor in Bronx, New York

Service Advisor

Description

Service Advisor

This position is located at a customer location in Ronkonkoma, NY. Address is:3025 Veterans Memorial Highway, Ronkonkoma, NY 11779

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Summary:

To assist customers by coordinating mobile engine service work, opening and processing work orders and invoices, scheduling, ensuring availability of parts and verification/documentation of warranties

Responsibilities:

  • Opening, quoting and invoicing work orders.

  • Responsible for keeping the customers and service group notified of the status of the repair.

  • Assign repairs to technicians and supervise the repair process.

  • File and update warranty claims. Work with the service group to achieve service department goals.

  • Work with service writer to set repair schedules.

  • Work to assure the repair process is followed on every repair.

  • Ensure excellent communication between internal and external customers.

  • Assist in review/hiring process of technicians

  • Review technician productivity – Work Order Specific

  • Assist Parts Dept with warranty material inventory.

Experience

  • 3-5 years experience with auto or diesel products (mechanical and electronic engines), Cummins product experience preferred but not necessary

  • Computer experience required - Ability to use e-mails programs and Microsoft Office products (Word, Excel)

  • Must have knowledge and understanding of warranty policies and procedures.

  • Prior supervisory experience preferred but not required.

  • Excellent communication and interpersonal skills

Qualifications

Required Education, Licenses or Certifications

  • Bachelor’s degree preferred. High school degree required.

This position is located at a customer location in Ronkonkoma, NY. Address is:3025 Veterans Memorial Highway, Ronkonkoma, NY 11779

Compensation and Benefits

Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job SERVICE

Primary Location United States-New York-New York-US, NY, Bronx, Cummins Power Systems

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting May 2, 2017, 11:14:19 AM

Unposting Date Ongoing

Req ID: 170001VB