Cummins Inc. On Site Engine Support Technician, Level III in Canton, Mississippi

On Site Engine Support Technician, Level III

Description

Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site

Independently performs diagnostics and completes repairs on equipment at customer site

Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime

Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc

Manages parts and spares inventory at the work site

Escalates unresolved issues to product specialists / Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional sales and service opportunities with customer

Completes training in line with skill and business requirements

Maintains work area and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level II Technician plus:

Ability to train Service Personnel to develop their diagnostic skills

Able to identify opportunities for work process improvements and recommend appropriate action

Able to develop and maintain productive working relationships

Ability to prepare reports providing feedback on service interventions

Able to collect and report data required for business analysis

Skill Level B

Skill Level A plus:

Ability to identify and resolve product failures relating to and impacted by component failure

Ability to guide / coach other service technicians through complex service interventions and diagnostic issues

Able to lead meetings with customers

Can resolve complex technical problems

Ability to identify and up sell further service and repair opportunities.

Education, Licenses, Certifications

Apprentice Certified Power Generation and/or Engine Technician

Vocational diploma from relevant technical institution (Preferred)

Current relevant electrical certification (optional)

Locally valid driving permit

High school diploma or GED required.

Experience

Significant field service work experience

Extensive knowledge of power generation and/or engine products

Basic understanding of competitors and typical industry practices

High Voltage/ Low Voltage practical experience (optional)

Job SERVICE

Primary Location United States-Mississippi-Canton-US, MS, Canton, Nissan Canton Assembly Plant

Job Type Shop

Recruitment Job Type Technician

Job Posting May 4, 2017, 2:59:34 PM

Unposting Date Ongoing

Req ID: 1700022E