Cummins Inc. Service Administrator in Chonan, South Korea

Service Administrator


  • Accountable for communicating with the warranty customers from greeting to invoicing.

  • Order input to Invoice on Movex ERP system.

  • Open/close the service order in MOVEX system, request part order to logistics team and issue tax invoice to customers.

  • Accountable for cash receipt slip and action plans for AR collection of service team.

  • Manage Warranty claim input to RapidServe web site, and rejected claim follow-ups.

  • Manage the CPGs PowerGen warranty product registration and Oracle claim input.

  • Follow ups for rejected claims.

  • Issuing credit statement to dealers & HHI about warranty service performed by them upon. Receiving credit statement from corp. and paying them monthly.

  • ELF, Policy and Sales Support SO : Order input to invoice.

  • Engine Master ESN Input and Engine file Management. (Service Report file scan)

  • Check for Warranty AR status.

  • Participate in Distributor Excel Audit and ISO 9001 Audit.

  • Accountable for Insite software registration in QSOL. (Insite Pro, Basic, Calibration Key)

  • Credit approval request in Global Credit Site.

  • Purchasing office supplies for team.

  • Accountable for cash receipt slip and action plans for AR collection of service team.

  • 6 Sigma coordinator

  • Create annual plan of project launch through holding 6s hopper meeting / Annually

  • Track the 6 sigma project status and maintain hopper list to meet the 6S target / Frequently

  • Make an announcement of project closure / When project closed

  • Prepare 6s recognition / Annually

  • Submit the project charter/contract/final closure in the DB

  • Coordinate with COS and CSE

  • Process assessment

  • COS introduction to new comer

  • Regular update COS activities to leadership

  • Leading hopper session

  • Safety

  • Take reasonable care to protect health, safety and wellbeing of self and others.

  • Timely reporting of incidents and injuries to immediate manager.

  • Maintain the orderliness of the workplace to remove hazards.

  • Report all hazards identified and apply immediate controls as necessary.

  • Comply with the requirements of Cummins Sales and Service Korea OHS Policies, Procedures and SWP’s.

  • Use personal protective equipment as prescribed by Cummins Sales and Service Korea.

  • Participate in communication and consultation processes, training and instruction, and the development and maintenance of a safe working environment.


  • Excellent internal/external communication skill

  • Negotiation skill

  • Intensive knowledge of diesel engine

  • English communication skill to work nicely with global partners

  • Professional in using MS office excel (functions)

  • Core value like Integrity, Responsiveness, Diversity, Efficiency

< Most Critical Performance Skills >

  • Integrity

  • Attention to details

  • Commit to quality and service

  • Focus on customer needs

  • On-time delivery

  • Diligence


  • Cheonan

Compensation and Benefits :

  • Base salary commensurate with experience plus performance based bonus. Cummins Sales and Service Korea provides a Market competitive compensation – including 4 Major insurance support, Group Insurance, Annual medical check, Competitive Pension, Child care support (under 7years old)/Children school tuition support (primary/high school/University), Employee Congratulation , Condolence support, Employee Assistant Program (Consulting) and may more…

Cummins and Equal Opportunities:

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace.

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  • LI-LL1


Primary Location Korea, Republic of-Chungcheongnam-do-Cheonan-si-South Korea, Chonan, CSSK

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Sep 11, 2017, 8:44:43 PM

Unposting Date Ongoing

Req ID: 170005GK