Cummins Inc. In Shop Customer Care Advisor in Cleveland, Ohio

In Shop Customer Care Advisor

Description

No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

Responsibilities:

Job Summary

Works directly with customers to understand needs and keep the customer informed during the process and development of repairs while coordinating resources to provide excellent customer service. .

Key Responsibilities

  • Build quotes and determine warranty coverage.

  • Consult with customers throughout service event, including status updates to customer.

  • Work orders documentation, start to finish, including invoicing and payment.

  • Prioritize repair work.

  • Help to coordinate technician training.

  • Keep the shop a safe working environment; enforce safety procedures.

  • Sell our products and services; up sell, when possible.

  • Maintain professional atmosphere.

Qualifications

Education/Experience:

High School Diploma.

Experience in automotive or service industry.Customer service experience.

Technical experience in engine operation and repair

Additional Responsibilities Unique to this Position

  • Ability to remain customer service focused.

  • Ability to be flexible in a fast-paced environment.

  • Ability to adapt to change.

  • Excellent written and verbal communication skills.

  • Comfortable working with a computer

  • Ability to multi-task, detail oriented.

  • Able to resolve conflicts with customers and employees.

  • Basic electrical understanding.

  • Basic diesel engine understanding

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job SERVICE

Primary Location United States-Ohio-Cleveland-US, OH, Cleveland, Cummins Bridgeway

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting May 5, 2017, 2:52:34 PM

Unposting Date Ongoing

Req ID: 17000244