Cummins Inc. IT Cloud Senior Support Manager in Columbus, Indiana

IT Cloud Senior Support Manager


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Components Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Columbus, Indiana for a IT Cloud Senior Support Manager. Cummins USA is where you can work on industry leading IT projects.

Your impact will happen in these and other ways:

  • Performs routine maintenance, facilitates customization and changes to, and ensures system disaster recovery for systems.

  • Leads new employee technology setup, including computer setup and delivery and system access.

  • Resolves issues not readily evident and performs authorized changes and upgrades to existing systems.

  • Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.

  • Performs complex root-cause analysis to identify issues.

  • Coaches and mentors less experienced security analysts; documents knowledge and solutions for use across the organization


  • Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems

  • IT Incident Management Process - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems

  • Hardware/Networks/Operating System Interaction - The ability to understand the basic tenets of the physical IT system and that system's relation to the application

  • Production Support - Experienced in multiple aspects of production support processes, including monitoring and troubleshooting customer response and physical security.

  • IT Change Management Process - Ability to systematically control changes to Information Technology (IT) systems and maintain their integrity and traceability throughout their life cycle.

  • Analyze Issues - Understands complex concepts and problems and identifies how they relate to key processes

  • IT Architecture - Knowledge of concepts and philosophies regarding the design and deployment of information technologies and associated architectural concepts, principles and tools.

Skills and Experience Required:

  • 2 -3 years programing experience using JavaScript, JAVA, C# & C to support web and mobile application backend

  • 6 plus years hands-on experience in developing and supporting Web Services/API architectures

  • Experience in managing and supporting cloud environments in MS-AZURE and AWS desired

  • Knowledge of ITIL framework and Production support principles – Incident management, change management, release management, problem management, knowledge management, Transition to support

  • Deep understanding of project management methodology i.e. Agile, Waterfall

  • Ability to use software development tools i.e. IBM rational clear case, GitHub/GitLab, Eclipse, Docker

  • Must be an effective communicator with strong verbal and non-verbal communication skills

  • Ability to manage multiple vendor resources to manage production support activities

  • Strong analytical, problem solving and troubleshooting skills

Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business or a related subject preferred.

Compensation and Benefits

Base salary rate commensurate with experience plus annualized bonus potential. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-Indiana-Columbus-US, IN, Columbus, Sears Building

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting May 15, 2017, 3:18:39 PM

Unposting Date Ongoing

Req ID: 1700026F