Cummins Inc. IT SUPPORT ANALYST in Cumbernauld, United Kingdom



Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

We have a great opportunity for an IT Analyst Support , to join our world-class team in the UK, Cumbernauld.

It's not just the products we make that set us apart - it's how we engage our customers every day.

The unique combination of knowledge, dependability and innovation we bring to each customer relationship turns everyday service into excellent customer support. As a result we help our customers operate with greater efficiency, making it possible for them to compete more successfully throughout the world.

Your impact will be seen in these and other ways:

  • Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.

  • Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.

  • Facilitates new employee technology setup, including computer setup and delivery and system access.

  • Resolves issues and performs authorized changes and upgrades to existing systems.

  • Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.

  • Performs root-cause analysis to identify issues.



  • Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problem.

  • IT Incident Management Process - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.

  • Hardware/Networks/Operating System Interaction - The ability to understand the basic tenets of the physical IT system and that system's relation to the application.

  • Production Support - Experienced in multiple aspects of production support processes, including monitoring and troubleshooting customer response and physical security.

  • IT Change Management Process - Ability to systematically control changes to Information Technology (IT) systems and maintain their integrity and traceability throughout their life cycle.

  • Analyze Issues - Understands complex concepts and problems and identifies how they relate to key processes.

Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business or a related subject preferred.


  • Minimal relevant work experience required.

  • Experience of SQL (T or PL).

  • Attention to Details - This skill involves paying attention to all the details of what is communicated, either written, orally, or presented.

  • Ability to work as part of a team or on your own.

  • Ability to adapt to and pick up complex ideas.

Compensation and Benefits:

Base salary range: £ 25.800 - £ 28.500 per annum (dependent on experience).

Plus competitive benefits including:

  • 8% variable annual bonus

  • Healthshield

  • Assisted Healthcare scheme

  • Opportunity to develop professionally

If you are interested in applying for this position please submit your CV in English using this website.

Please also review our website for new opportunities and apply for suitable vacancies at at ,or visit to learn about Cummins.

You can also join our talent community at where you'll get inside information on the latest opportunities, and we'll be able to find you when we're hiring.

Join our "UK and European Careers Networking" Linkedin group for all Cummins business updates and career opportunities.

At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.


Primary Location United Kingdom-Scotland-Lanarkshire-UK, Cumbernauld, Diesel Recon

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Jul 14, 2017, 6:20:35 AM

Unposting Date Ongoing

Req ID: 170003AV