Cummins Inc. Placement - OEM Customer Support Engineering in Darlington, United Kingdom

Placement - OEM Customer Support Engineering


At Cummins Engine it's not just the products we make that set us apart - it's how we engage our customers every day. The unique combination of knowledge, dependability and innovation we bring to each customer relationship turns everyday service into excellent customer support. As a result we help our customers operate with greater efficiency, making it possible for them to compete more successfully throughout the world.

To be eligible for our 12 Month work placement you must be a university student who has a placement year option as part of their degree programme.

We run an exciting 12 month placement . Informal training, and work on projects that add true value to the business. The placement scheme is a great place to start a career with Cummins and you will experience not only the skills and work aspect, but the culture and core values of the business.

The opportunity:

Working under the guidance of the OEM Lead Customer Support Manager, the student will be involved in all aspects of the Customer Support group; assisting to provide technical support for Cummins Automotive products and integrated Emission Solution technology throughout Europe.


  • Supporting the identification, resolution and implementation of fixes on key product issues with Automotive OEM’s.

  • Initial data capture and Warranty claim information processing.

  • Site visitation and field investigation for potential product issues.

  • Supporting OEM account teams in finding resolutions to Customer issues.

  • Component failure assessment and processing.

Training Provided:

  • Emerging product problem identification and definition.

  • Support product resolution forums:Rapid Problem Solving & 6 Sigma Tools

  • Hands on failure analysis and site investigations.

  • Use of electronic service tools for Cummins products.

  • Identification of Key Customer issues through data analysis.

  • OEM warranty processing and development.

  • Working with OEM’s, Customers, Suppliers and Distributors Globally.



  • Excellent computing skills.

  • Good knowledge of MS Office.

  • Team work.

  • Communication skills: verbal and written.

  • Task prioritisation.


  • Candidates should be studying for an Engineering related Degree.

What’s on offer?

In return, you can look forward to a secure and rewarding future with an acknowledged market leader, able to offer a competitive base salary, benefits package and genuine prospects.

Interested? Then please APPLY DIRECTLY via the Cummins Career Website.

Alternatively please also review our website for new opportunities and apply for suitable vacancies at, or visit to learn about Cummins.


Primary Location United Kingdom-England-Darlington-UK, Darlington, Cummins Engine Co Ltd

Job Type Cooperative / 12 Month Placement

Recruitment Job Type Student - Cooperative/12 Month Placement

Job Posting Nov 9, 2016, 8:09:13 AM

Unposting Date Ongoing

Req ID: 160003X1