Cummins Inc. Customer Support Representative in Dubai, United Arab Emirates

Customer Support Representative


  • To provide specialist support to key customers in line with their requirements

  • Responsible for highlighting and developing opportunities to increase sales

  • Develop and manage relationships with current customers by making regular communications, meetings and visits

  • Take the lead in problem resolution and outstanding issues with key customers

  • Excellent knowledge and understanding of the market to ensure competitive advantage.

  • Responsible for ensuring that the territory is achieving or exceeding agreed targets

  • Liaise with sales and technical departments to capture business opportunities via common databases

  • Coordinate enquiries between customers and CSRs

  • Respond immediately to customer enquiries.

  • Manage customer feedback to material planning, warehouse, sales and marketing, technical services and accounting.

  • Actively promote customer awareness of special offers, packages and price updates.

  • Efficient planning of deliverables in conjunction with material planning and warehouse planning.

  • Manage the invoicing and documentation requirements.

  • Establish and maintain open communications with all other departments in order to provide information to and from the customers and to ensure that customer needs are understood and met.

  • Continuously improve work flows and inefficiencies to better serve the customer by using the Cummins tools.

  • Maintain up to date awareness of targets agreed with the region and to use this when dealing with customers.

  • Other duties as defined by the Manager.


Education, Licenses, Certifications:

  • University or college degree required.

  • Good Communication and written skills with an analytical mind is essential.

  • Good overall product knowledge is essential.

  • Good IT skills is required.


  • Should have experience of managing key accounts and developing new accounts.

  • Experience ideally within engineering industry.

  • Awareness of Cummins products and parts


Primary Location United Arab Emirates-Dubai-Dubai-United Arab Emirates, Dubai, CESS

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting May 14, 2017, 3:56:56 AM

Unposting Date Ongoing

Req ID: 1700026L