Cummins Inc. Customer Service Associate, Cummins Sales & Service, Pacific Region in Everett, Washington

Customer Service Associate, Cummins Sales & Service, Pacific Region

Description

Cummins Sales & Service has supplied service and support to the Pacific Northwest and Alaska for more than 70 years as the authorized distributor of Cummins products and services. A commitment to excellence is deeply rooted in our tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our territory. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company, but also to the communities in which we work and live.

We have an exciting opportunity in Everett, Washington for a customer sales associate. The customer service associate is a frontline position and responsible for delivering dependable solutions by offering parts and/or service. Other duties include:

  • Initiates contact with the customer either in person or over the telephone.

  • Schedules customer work for In Shop or Mobile.

  • Interviews customer to understand full scope of customer problem.

  • Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes and ensures that all applicable SRTs are built in the job plan.

  • Conveys parts needs by name or part number to parts professionals

  • Actively involved in service center marketing and upselling.

  • Comply with all safety policies and procedures at all times

  • Performs other service or parts front counter-related duties as may be assigned.

To succeed in this role, the ideal candidate will have the following qualifications:

  • Coordinates and schedules technician work schedule

  • Assist Service Supervisor with monitoring technician productivity and repair quality.

  • Understand and model Cummins values.

  • Ability to assist managing a diverse team.

  • Ability to multitask and deliver on key performance indicators (KPIs).

  • Ability to work in a fast-paced and ever-changing environment.

  • Consistently demonstrate ability to communicate effectively, both orally and electronically.

  • Perform on-going Job Safety Observations (JSO’s) audits

  • Demonstrates customer service experience managing customers in a courteous and professional manner.

  • Analysis/problem solving with basic knowledge of diesel engine technology

  • Demonstrates team leadership and motivates others in a team environment.

  • Demonstrates commitment to and creative thinking for continuous improvement.

  • Demonstrates ability to interact professional with both internal and external stakeholders

  • Demonstrates ability to initiate, expedite and follow through to task completion.

  • Demonstrate ability to perform quick decisions, have a decision making process in place.

  • High school graduate or equivalent

  • Two years customer service experience preferred.

Compensation and benefits

Hourly wage commensurate with experience plus bonus. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Ready to learn something new? Apply for this opportunity and start your career with Cummins today.

Qualifications

Job SERVICE

Primary Location United States-Washington-Everett-US, WA, Everett, Cummins Northwest

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting May 4, 2017, 2:12:09 PM

Unposting Date Ongoing

Req ID: 1700020U