Cummins Inc. Assistant Operations Manager in Ft. Myers, Florida

Assistant Operations Manager


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Cummins delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Ft.Myers, FL for an Assistant Operations Manager.

Your impact will happen in these and other ways:

  • Responsiblefor all functions and financial metrics for the branch.

  • Providesinput into the Annual Operating Plan; manages the branch to the AnnualOperating Plan; monitors all appropriate business metrics including Branchbalanced scorecard, profit and loss metrics, and asset metrics.

  • Providesinput into annual marketing and sales plan; develops and maintains businessrelationships with customers, and develops new business partners and alliancesfor the branch.

  • Developsan understanding of Cummins’ business in the region, globally, and across allbusiness units.

  • Responsible for Administrative functions including Updating CashAging report, reconciling bank deposits, adding GL Coding to invoices in Telamon,and make travel arrangements.

  • Managescustomer satisfaction for the Branch as measured by Net Promoter Score and Lensof the Customer programs; develops a culture of customer service in the branch;recruits, develops, motivates, and retains high quality customer serviceemployees.

  • Managescustomer service through Branch operations; implements and enforces use ofdefined service processes.

  • Manageswarranty submission and rejection for the branch; develops an understanding ofrepetitive warranty issues and provides feedback to the organization to ensureproduct and service improvement; monitors Repair Event Cycle Time and managesprocess improvements within the branch.

  • Managescompliance with health, safety, and environmental standards and compliance;actively participates in health, safety, and environment audits.

  • Ensuresthat employees understand Cummins’ culture of corporate responsibility.

  • Managesfacilities maintenance; manages leases; recommends changes to facilities asappropriate.

  • Manages,develops, and motivates employees; completes, agrees to and monitors work plansand Individual Development Plans for direct reports.


Skills and ExperienceRequired:

  • Channel Repair Process - QuickServe - Able to lead others inexecuting the QuickServe process. Demonstrate improvements using the QuickServeCustomer Meter/Net Promoter Score data. Able to identify correlation betweenkey service performance indicators and QuickServe Customer Meter to determinehow well the process is being executed.

  • Service Cross Functional Knowledge - Basic understanding of theservice processes, both retail and service support. Experience with the toolsof service such as diagnostic procedures, technical support, and reliabilityimprovement. User should have experience in field investigation of productfailure. User should understand diagnostic procedures and how our product isserviced in the field.

  • Communication - Written and Verbal - Is able to effectively andclearly communicate in both written and verbal means.

  • Analyze Issues - Understanding of how to analyze issues.Demonstrates use of analysis skills to learn and analyze information in atimely way. Applies accurate logic in solving problems.

  • Manage Execution - Solid understanding of how to manageexecution. Manages the performance of self and others through the use ofstructured tools. Delegates effectively and regularly with solid support andfollow through. Uses defined processes to manage execution.

  • Claims Management System - Awareness of the Claims Management Systems.Also has some knowledge of Cummins products and their respective warrantycoverage's. Familiarization with the Warranty Administration Manual, campaigns,Temporary Repair Practices, and warranty alerts.

  • Focus on Customer Needs - Familiar with key Cummins customers.Knowledge would include business strategies, organizational structures,geographic footprints, financial results, internal processes, and primary needsfor effective segmentation.

Required Education,Licenses or Certifications

  • College,university degree, or equivalent experience in Business Administration,Engineering, or related subject required.

  • SixSigma Green Belt certification preferred.


  • Intermediate level (3 years’) of relevant experience required,including managerial and budgetary experience.

  • Cummins Distributor and/or Dealer experience preferred.

  • Mobility – Must be willing to relocate based on needs of companyin the Cummins – South Region.

Compensation andBenefits

Base Salary commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-Florida-Fort Myers-US, FL, Ft. Myers, Cummins Power South

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Oct 2, 2017, 10:31:33 PM

Unposting Date Ongoing

Req ID: 170005V7