Cummins Inc. Service Advisor - Warranty (Botswana) in Gaborone, Botswana

Service Advisor - Warranty (Botswana)


  • Administers warranty claimsaccording to the terms and conditions of multiple contracts forinternational customers; maintains global customer warranty profiles;manages material through internal and external suppliers for investigationand/or repair.

  • Identifies trends to target andprioritize functional area improvement opportunities.

  • Prepares analytical andinterpretive reports for management and continuous improvement efforts.

  • Assists in the improvement ofexisting tools, and in tools used to analyze and reconcile warranty costsincluding supplier recovery and partnership agreements.

  • Supports the warranty team byworking on assignments for testing, data conversion, and systemconfiguration.

  • Channel Repair Process -QuickServe - Able to lead others in executing the QuickServe process.Demonstrate improvements using the

  • QuickServe Customer Meter/NetPromoter Score data. Able to identify correlation between key serviceperformance indicators and QuickServe Customer Meter to determine how wellthe process is being executed.

  • Electronic Service Tools ProductKnowledge - Utilizes proper electronic service tools to repair, maintain,and diagnose equipment. Can identify requirements for additional tools.Demonstrated knowledge of process to release new or specialized tools tomeet the needs of new product releases.

  • Communication - Written And Verbal- Is able to effectively and clearly communicate in both written andverbal means.

  • Manage Execution - Solidunderstanding of how to manage execution. Manages the performance of selfand others through the use of structured tools. Delegates effectively andregularly with solid support and follow through. Uses defined processes tomanage execution.

  • Analyze Issues - Understanding ofhow to analyze issues. Demonstrates use of analysis skills to learn andanalyze information in a timely way. Applies accurate logic in solvingproblems.


College, university or equivalent degree in Business, Engineering or related field required.


  • Warranty Administration Procedures- Demonstrates knowledge of the Warranty Administration Manual withunderstanding of legal bulletins, understanding of the Standard RepairTime creation and challenge process, knowledge of warranty rules inregards to repair practices, understanding of policy guidelines,understanding of technical failure analysis, and knowledge of applicationsand warranty claim payment systems and processes.

  • Warranty Data Analysis - Abilityto run standard warranty data reports and interpret output with someassistance.

  • Warranty/Policy Support -Demonstrates knowledge of corporate warranty system and Marketingstructure basics to support OEM's, Distributors, and end user customers tomaintain excellent partnerships and relationships.


Primary Location Botswana-South-East-Gaborone-Botswana, Gaborone, DBU

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Nov 3, 2016, 5:33:47 AM

Unposting Date Ongoing

Req ID: 160003LW