Cummins Inc. Engine Field Service Technician II in Gillette, Wyoming

Engine Field Service Technician II

Description

Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians

Applies documented procedures and policies to perform diagnostics and complex repairs

Performs preventative maintenance based on assessment of engine

Completes required documentation, such as work completed documents, time sheets, warranty claims and quality forms, via handwritten or business system input screens

Completes training in line with skill and business requirements

Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc

Maintains work area and tools for cleanliness and proper operation

Adheres to and ensures adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Qualifications

Skills

Skill Level A

Level I Technician plus:

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus:

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

Experience

Basic level field service work experience

Intermediate level knowledge of and/or experience with engine products

Customer service experience

Willingness to travel to other branches, areas, region as necessary.

Job SERVICE

Primary Location United States-Wyoming-Gillette-US, WY, Gillette, Cummins Rocky Mountain 2600 2nd

Job Type Shop

Recruitment Job Type Technician

Job Posting Jun 19, 2017, 4:28:20 PM

Unposting Date Ongoing

Req ID: 170002XE