Cummins Inc. Field Service Technician, Level II in Gillette, Wyoming
Field Service Technician, Level II
Diagnoses and completes less complex repairs to engines at the customer’s site.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Skill Level A
Level I Technician plus:
Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
Familiar with basic warranty/policy terms
Capable of developing collaborative working relationships Able to identify opportunities for work process improvements
Can resolve common technical problems
Skill Level B
Skill Level A plus:
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
Ability to identify and up sell further service and repair opportunities
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
50% sales at first to begin building market.
Cummins On Highway experience required,
Cummins high horse power (HHP) experience highly desired.
Must be self motivated and self directed.
Excellent customer service skills and experience.
Based in Spearfish, Belle Fourche, or Rapid City.
Must have CDL A or be able to acquire one quickly.
Primary Location United States-Wyoming-Gillette-US, WY, Gillette, Cummins Rocky Mountain 2600 2nd
Job Type Shop
Recruitment Job Type Technician
Job Posting May 15, 2017, 10:47:52 AM
Unposting Date Ongoing
Req ID: 17000290