Cummins Inc. Service Writer in Kapolei, Hawaii

Requisition Number

16-0060

Post Date

10/31/2016

Title

Service Writer

City

Kapolei

State

HI

Description

The Service Writer is responsible for initiating the customer event, working in conjunction with the Service Supervisors, Service Manager and Operations Manager as an internal resource to ensure that customers are 100% satisfied with the customer support

experience, products and services that Cummins Pacific provides.

Key responsibilities include:

  1. Greet customers and start all service events by opening the Work Order.

  2. Determine account status and repair coverage and / or open campaigns.

  3. Conduct Service Interview Wizards for each repair event.

  4. Assist in handling incoming Service department calls.

  5. Schedule pickup and delivery of customers’ vehicles.

  6. Keep waiting customers comfortable and assist with arranging transportation as needed.

  7. Keep front counter area clean and presentable.

  8. Prepare and file work order packets.

  9. Assist Operations Manager, Service Manager and Service Supervisors in Service department projects.

  10. Assist Service Supervisors with scheduling Diagnostic Technicians.

Requirements

  1. High School diploma or equivalent.

  2. At least two years of experience in a service-related role.

We are an Equal Opportunity Employer and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, gender identity, sexual orientation, national origin, disability or handicap,

or veteran status. There is no place in Cummins Pacific, LLC for an employee who uses symbols, words, or engages in activities that may reasonably be perceived as denigrating or showing hostility or aversion toward an individual because of the individual's

race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or other status protected by law, or because of the status of the individual's relatives, friends, or associates.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.