Cummins Inc. Onsite Technician in Kathu, South Africa

Onsite Technician

Description

Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools

Coaches on preventative maintenance activities and basic repairs completed by customer employees

Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains work area and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Qualifications

Skills

Skill Level A

Level I Technician plus:

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships

Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus:

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth mechanical and/or electrical repair and maintenance capability to carry out product repairs including components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Education, Licenses, Certifications

Apprentice Certified Power Generation or Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification (optional)

Locally valid driving permit

Experience

Basic level field service work experience

Intermediate level knowledge of and/or experience with power generation or engine products

High Voltage/ Low Voltage experience (optional)

Customer service experience

Job SERVICE

Primary Location South Africa-Northern Cape-Kuruman-South Africa, Kathu, DBU - Sishen Mine

Job Type Shop

Recruitment Job Type Technician

Job Posting Jul 14, 2017, 3:24:58 AM

Unposting Date Ongoing

Req ID: 170003E7