Cummins Inc. Engine Field Service Technician, Cummins MidSouth in Lake Charles, Louisiana

Engine Field Service Technician, Cummins MidSouth

Description

Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

Escalates unresolved issues to product specialists or supervisor.

Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional sales and service opportunities with customer.

Completes training in line with skill and business requirements.

Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level II Technician plus:

Ability to train Service Personnel to develop their diagnostic skills

Able to identify opportunities for work process improvements and recommend appropriate action

Able to develop and maintain productive working relationships

Ability to prepare reports providing feedback on service interventions

Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B

Skill Level A plus:

Ability to identify and resolve engine system failures relating to and impacted by component failure

Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues

Can resolve complex technical problems

Education, Licenses, Certifications

High School graduate or GED required.

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

Experience

Significant field service work experience

Expert level knowledge of and/or experience with engine products

Customer service experience

Experience providing technical advice and coaching to more junior technicians (preferred)

Job SERVICE

Primary Location United States-Louisiana-Lake Charles-US, LA, Lake Charles, Cummins Mid-South

Job Type Shop

Recruitment Job Type Technician

Job Posting Nov 28, 2016, 7:17:30 PM

Unposting Date Ongoing