Cummins Inc. Customer Quality Assurance Leader in Minato, Japan

Customer Quality Assurance Leader


Customer Quality Assurance Leader

Cummins, a global power leader, is a corporation of complementary businesses that design, manufacture, distribute & service engines, fuel systems, controls, air handling, filtration, emission solutions, power generation systems and all related technologies. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7200 dealer locations in over 190 countries and territories with nearly 54,600 employees.

Cummins is organized around four business segments - Engine, Power Generation, Components Business and Distribution.

Cummins Distribution Business drives a comprehensive global distribution strategy and channel management. Capitalizing on synergies in parts and services, this business helps Cummins by providing outstanding support to our customers, while growing a less cyclical and less capital intensive business.

Our Vision is "making people's lives better by unleashing the power of Cummins" and it is carried out by our employees around the world who give of their time, talents and resources to improve the communities in which we live and work. More than 150 Community Involvement Teams worldwide work with the Company's Corporate Responsibility Corporate Responsibility organization and senior management to strengthen our communities with a focus on education, the environment and social justice.

Cummins, a Fortune 150 company, has been recognized by national and international organizations for our employees and Cummins’ unique working culture such as World’s Most Ethical Companies by the Ethisphere and awarded a perfect scored in the 2013 Corporate Equality Index by the Human Rights Campaign as part of its Best Places to Work initiative.

To help us drive this vision, we are searching for a Quality Assurance Leader for our Distribution Business Unit (DBU) in Japan.

To manage the resolution and follow up of quality issues with internal and external customers and suppliers to exceed customer expectation and achieve business results.

With room for career progression, and global exposure, this position could be the next step in your successful career.


Thinking beyond your desk includes:

· Work well in a team environment to successfully accomplish assigned roll

· Document quality issues raised by internal/external customers

· Measure quality improvement performance effectively using analytic methodologies

· Responsible for the overall quality of products/parts

· Communicate and coordinate activities with team members and other departments

Qualifications and Competencies

Experience and background skills desired:

· Experience in a Quality Assurance environment

· Experience in a face-to-customer role

· Works well in a creative team environment

· Reliable and self-motivated

· Strong communication skills

· Creative and analytical thinker

· Strong problem solving abilities

· Familiarity with Word and Excel

· Able to work in a fast-paced, fluid environment under pressure

· Good command of English (TOEIC 800 or equivalent) and Japanese language

< Business Support>

· Participate in 6 Sigma program.

· Ensure compliance with Occupation health, safety and environment procedures.

· Work cross-functionally with colleagues/counterpart.

· Cover duties as necessary in their absence or as required.

< Corporate Citizen>

  • Embrace corporate driven initiatives around COS and Core values.

  • Project good company image when interacting with Distributors, customers and colleagues.

Cummins believes in unleashing the power of its employees. Their energy and commitment make it possible for the company to maintain a leadership position in the market it serves. If you would like to be part of this, let’s talk! You can contact Jennifer Kim on, 82-10-3226-0902 for a confidential discussion.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:

Cummins is an Equal Opportunity employer.



Comunication - Written And Verbal - Effectively expresses messages and ideas in a clear, organized and relevant manner for a variety of audiences. Develops organized, complete, and convincing communications. Conveys thoughts and ideas regarding a topic concisely and clearly. Ability to communicate without increasing either the employee's or employer liability. Ability to communicate effectively to different levels of the organization. Communicates information at a level appropriate for the intended audience. Effectively presents messages to individuals and/or small and large groups. Ability to communicate appropriately for various time zones, differing cultures, and differing languages. Uses appropriate style, grammar, and tone in informal and/or formal business messages. Reviews and edits written work constructively. Uses visual aids that are effective and appropriate for communication medium. Delivers messages with the desired effect. Prepares necessary support materials for meetings which may include agendas and/or pre-read documents. Uses appropriate tone and body language to deliver messages. Separates personal biases from fact. Expresses messages in a positive manner, focusing on strengths rather than weaknesses. Ability to use appropriate communication tools as needed (WebEx, Same Time, video conferencing, teleconferencing, Visio, MS Project, etc.).

Problem Solving And Quality Improvement - Problem Solving and Improvement approaches, including understanding of tools/process type and selection, plus Corrective and Preventive Action processes.

Product Or Service Familiarization - Understanding of the product line or services of the specific business of which the person is a part (i.e., plant, performance cell, etc).

Quality System Development, Implementation And Verification - Identify and integrate common elements such as design and process control, management responsibility, document control etc. Quality auditing planning, preparation and execution.

Vpi (Value Package Introduction) - Understanding of the Cummins VPI process, its phases, cross functional activities and responsibilities.

Education, Licenses, Certifications

College, university, or equivalent degree in required.


Intermediate level of relevant work experience required.


Primary Location Japan-Tokyo-To-Shinjuku-Japan, Minato-ku, CJL Office

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Nov 20, 2016, 7:59:11 PM

Unposting Date Ongoing