Cummins Inc. Service Advisor - Mt Isa in Mount Isa, Australia

Service Advisor - Mt Isa

Description

Cummins is a team of dependable, innovative thinkers who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

We are currently seeking a Service Advisor for our Mt Isa branch. This role requires a sound technical understanding of diesel engines and related mechanical components to be able to provide technical administrative support to the branch and customer base. This role will work closely with the Operations team and is responsible for providing first line technical advice to valued customers.

Day to day, your responsibilities will include:

  • Promoting Cummins Products and Services

  • Liaising with customers to assess their needs and requirements

  • Developing customer quotes and providing customers with options for repairs

  • The timely delivery of open work orders to Technicians

  • Managing job assignments as per customer needs, ensuring the customer is updated throughout the repair process

  • Communicating with technicians from the job planning phase through to job completion

To be successful, we are looking for someone with excellent communication, customer service and well developed organisational skills. Essential to the role will be a solid working knowledge of MS Office products as well as self-commitment to develop your own skills and knowledge with a mechanical aptitude.

This position offers excellent career stability and advancement. Please apply online with your most recent resume to be considered.

We hire the best, it’s how we operate…

Qualifications

Job SERVICE

Primary Location Australia-Queensland-Mount Isa-Australia, Mount Isa, Distributor BR 139

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Nov 7, 2016, 5:57:20 PM

Unposting Date Ongoing