Cummins Inc. Supply Chain Representative in Nashville, Tennessee
Supply Chain Representative
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
The Customer Care Order Management Representative provides factory-based support to end-user customers and dealers seeking product information or technical information through prompt assistance through various mediums while acting as the customer advocate. This person utilizes the knowledge and understanding of supply chain management processes and works side by side with clients to provide customizable logistic solutions tailored to the individual customers’ needs.
Characteristics of Customer Care:
Demonstrates positive attitude and willingness to learn
Takes initiative to suggest improvements while being able to define possible solutions
Communicates effectively with team members to build a great working environment
Displays a customer focused approach and passion to support customers
Responsive and adaptable to new challenges
Demonstrates strong work ethics acting as an example to others
Able to multi-task at high levels with multiple programs running and managing all media The responsibilities of this role include, but are not limited to:
Document customer interactions information within Cummins, strengthening the link between the customer and the factory
Build a professional relationship with customers to increase loyalty in the Cummins’ products
Provide intermediate, direct, and prompt assistance to customers through various media platforms while acting as the customer advocate
Resolve less common customer issues through a broad understanding of Cummins processes, systems, and practices
Contribute to the development of customer and knowledge database(s) by accurately and consistently recording customer contact information and Frequently Asked Questions
Willingness to share information by providing assistance to peers while having openness to learning and contributing to the development of a positive work environment within customer care
Assist with coordination of product information between business units, distributors, end users, etc.
Support Six Sigma as a team member and input ideas into hopper
Customer Assistance Skill Sets:
Representatives should be intermediate in the application of customer service knowledge/skill set in a wide range of work situations
Practical experience interacting with customers providing technical direction
Ability to interpret troubleshooting techniques to provide assistance to customers
Ability to manage conflict and diffuse situations to provide optimal resolution
Should possess intermediate skills in planning, organizing, problem solving, attention to detail, accuracy, and professionalism
Management of assigned accounts, end users, and distributors in house customers aligned with service level agreements that include but not limited to daily, weekly, and monthly reporting measures, communication with details, follow through with deliverables, etc.
Computer / Telephone Skills:
Familiar with computer related programs such as Microsoft Suite (Word, Excel, Power Point, etc), Internet, Intranet, etc.
Able to type 30 WPM
Foundational understanding of Telephony reporting measures
Understanding of applicable database systems (GOMS, Seibel, IMS, Red Prairie, and /or Citrix) and ability to run reporting measures
Able to demonstrate an understanding of manufacturing systems and the applicable processes
Understanding of logistical concepts
Understanding and ability to expand on knowledge of service engineering
Testing situations for GOMS, Siebel, and Web Parts
Knowledge of international shipping terms, procedures, and trading rules
Knowledge of general sales procedures, pricing, letter of credit, and terms of payment
HS Diploma and minimum 2 years of Customer Support experience
Compensation and Benefits:
Compensation: Base salary commensurate with experience,
Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify:
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Primary Location United States-Tennessee-Nashville-US, TN, Nashville, CBS Customer Care
Job Type Experienced - Professional / Office
Recruitment Job Type Office
Job Posting Nov 8, 2016, 2:15:38 PM
Unposting Date Ongoing
Req ID: 16000414