Cummins Inc. Placement - Customer Account Set Up Analyst in Ramsgate, United Kingdom

Placement - Customer Account Set Up Analyst


At Cummins Power Systems we recognise that having experience of the working world during your university degree provides a key insight to the practical application of your learning. We run an exciting 13 month placement where you are given an opportunity to work in a role and on real projects, making a difference in both your team and the company as a whole.

Role Purpose

Ensures that customers receive the best service possible in processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as a customer contact regarding order issues, scheduling, and shipping.

Provide consultative, pre-sales support information to customers (lead time, availability, minor technical support, policy), making recommendations and providing guidance

Perform order management functions for specific customers/accounts; responsibility for the entire order life cycle (special pricing discounts, order change & cancellation processing, credit/re-invoicing)

Act as single point of contact to the customer for order inquiries and Manage Execution - must have strong ability to multitask and prioritize based on customer demands and workload

Possess general understanding of logistics, transportation, warehousing needs of assigned customer base

Liaise with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput

Communicate with staff from other areas in the organization such as sales, finance, engineering, warehouse, or logistics to confirm the status of orders and resolve customer complaints and queries

Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices, manufacturing communication and order throughput processes.

Identify ideas and develop proactive communications to assigned customers (processes, policy and/or best practices), participate in continuous improvement

Host customers at local plant for customer visits, witness tests and/or factory tours


Empowered to liaise with external customer base and take a lead role in managing accounts, ability to communicate to customers at the ghest level.

Must be able lead project meetings when required; project management.

Excellent communication and interpersonal skills, relationship building, conflict management.

Customer led quality, initiate improvement plans both internally and with the customer base.

Excellent IT skills to include Excel and PowerPoint (Microsoft skills mandatory)

Dynamic, strong organisational and time management skills.

Effective written and oral communication skills.

Flexible and proactive attitude with a desire to learn and take on responsibility.

Some experience of working within Oracle R12 and using MRP systems will be advantageous but not mandatory

To be eligible for our 13 Month work placement you must be a university student who has a placement year option as part of their degree programme. You will spend a year in a specific department to gain real experience in your subject area. You are supported by formal and informal training, and work on projects that add true value to the business. The placement scheme is a great place to start a career with Cummins you will experience not only the skills and work aspect, the culture and core values of the business.

If you are interested in applying for this placement role please apply at


Primary Location United Kingdom-England-Kent-UK, Ramsgate, Cummins Power Generation

Job Type Cooperative / 12 Month Placement

Recruitment Job Type Student - Cooperative/12 Month Placement

Job Posting May 4, 2017, 2:34:20 AM

Unposting Date Ongoing

Req ID: 170001ZY