Cummins Inc. Engine Field Service Technician in Riviera Beach, Florida

Engine Field Service Technician

Description

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

This role is customer-focused and will be providing technical support in locomotive applications. This Locomotive Field Technician opportunity is your starting spot for multiple career paths within our Service business.

Responsibilities:

  • Diagnoses and completes less complex repairs to engines at the customer’s site.

  • Engages customers in a courteous and professional manner.

  • Anticipates and ensures prompt and efficient attention to customer needs.

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Identifies additional service opportunities with customer.

  • Completes training in line with skill and business requirements.

  • Maintains service vehicle and tools for cleanliness and proper operation.

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

  • Travel to customer site to diagnose and service locomotive applications

Qualifications

Skills

  • Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

  • Familiar with basic warranty/policy terms

  • Capable of developing collaborative working relationships

  • Able to identify opportunities for work process improvements

  • Can resolve common technical problems

  • Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

  • In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

  • Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

  • Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

  • High school diploma required

  • Apprentice Trained Engine Technician preferred

  • Vocational diploma from relevant technical institution preferred

  • Locally valid driving permit required

Experience

  • Basic level field service work experience required

  • Technical experience in the locomotive industry preferred

  • Intermediate level knowledge of and/or experience with engine products

  • Customer service experience required

PHYSICAL REQUIREMENTS:

Standing 7.5 hours per day, Pushing/Pulling 4.0 hours per day., Sitting 1.5 hours per day, Lifting 1.5 hours per day, Lifting up to a maximum of 80 pounds, Bending 3.0 hours per day and, Driving 1.5 hours per day.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job SERVICE

Primary Location United States-Florida-West Palm Beach-US, FL, Riviera Beach, Cummins Power South

Job Type Shop

Recruitment Job Type Technician

Job Posting May 16, 2017, 11:10:17 AM

Unposting Date Ongoing

Req ID: 1700027V