Cummins Inc. DFSE in San Leandro, California
Acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to identify, define, and prioritize most complex product issues and to implement solutions. Coaches and mentors less experienced
service engineers. Identify most complex service issues, initiate problem solving, document cost and customer impact information to establish priority for corrective action. Lead or manage failure analyses with Field Service, Warranty, and Engineering to communicate
and define issues. Partners with distributors, dealers and customers to support the investigation of most complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality. Support product development
teams and problem solving teams via the installation of field test engines or components and the monitoring and reporting of reliability data. Lead reviews to ensure the serviceability of new components and products including the monitoring of new product
performance. Lead initial publication and subsequent revision of service literature. Ensures new information regarding technical solutions and service procedures is communicated to the service organization. Works with director to consider improvements and
organizational development. Coaches and mentors or project manages less experienced Service Engineers.
Engineering degree or 10-15 years in increasing levels of field engineering responsibility.
5 years of experience in technical field service role
Acceptable driving record
Must own or have use of a registered, insured vehicle to use for business purposes.
Excellent communication and customer relationship skills.
Demonstrated troubleshooting skills
Ability to train technical courses to classes of 10-20 people
We are an Equal Opportunity Employer and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, gender identity, sexual orientation, national origin, disability or handicap,
or veteran status. There is no place in Cummins Pacific, LLC for an employee who uses symbols, words, or engages in activities that may reasonably be perceived as denigrating or showing hostility or aversion toward an individual because of the individual's
race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or other status protected by law, or because of the status of the individual's relatives, friends, or associates.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.