Cummins Inc. Service Supervisor in San Leandro, California

Requisition Number

16-0066

Post Date

11/15/2016

Title

Service Supervisor

City

San Leandro

State

CA

Description

Cummins Pacific (CP) is looking for a highly skilled Service Supervisor to supervise the daily activities of the Service Department assuring the QuickServe process is followed on every repair. Provide individual, personalized attention to CP customers

to ensure they are completely satisfied with the service experience they receive. Direct Service Technicians in a manner that drives safety, efficiency and profitability.

Key responsibilities include:

  1. Safety:

a. Adhere to all Cummins safety standards and practices.

b. Assure technicians follow all basic safety procedures and proper safety equipment is available.

c. Assure housekeeping efforts are completed daily including bay clean up and parts/cores return.

  1. Quoting:

a. Prepare detailed, accurate quotes as outlined in the QS process and communicate the results to the customer.

  1. Scheduling:

a. Schedule jobs as required by customer demand and technician availability and communicate the results to the customer.

  1. Warranty Administration:

a. Determine applicable warranty coverage based on engine failure analysis. Create detailed, accurate warranty claims and follow up until payment is received.

  1. Invoicing:

a. Create customer invoices based on quote provided.

  1. Communication:

a. Communicate with customers either by phone or in person to provide quotes and/or updates on repairs. Handle and resolve issues. Be a resource to customer inquiries.

b. Communicate with Parts Department personnel to help ensure that parts are staged for upcoming repairs.

c. Communicate with Service Technicians to ensure that timely and efficient repairs are performed.

  1. Supervision of Technicians:

a. Supervise daily activities of the technicians.

b. Assure technician efficiency by providing job plans and updates as repair changes occur.

c. Assure Right the First Time repairs by utilization of quality control sheets.

d. Assure JSA compliance by means of weekly audits.

  1. Coaching of Technicians:

a. Discuss weekly productivity updates.

b. Discuss comeback resolution.

c. Complete Quarterly Reviews.

Requirements

  • Associates’ degree or equivalent; Bachelor’s degree preferred.

  • Completion of the Cummins Pacific Management Trainee Program or equivalent experience with the Cummins QuickServe process.We are an Equal Opportunity Employer and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, gender identity, sexual orientation, national origin, disability or handicap,or veteran status. There is no place in Cummins Pacific, LLC for an employee who uses symbols, words, or engages in activities that may reasonably be perceived as denigrating or showing hostility or aversion toward an individual because of the individual'srace, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or other status protected by law, or because of the status of the individual's relatives, friends, or associates.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.