Cummins Inc. Working Foreman in W Sacramento, California
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Escalates unresolved issues to product specialists or supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans,partslists, etc.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies,procedures and legislation and reports any issues / incidents to site managementand to their supervisor.
Ensure technicians are performing work in a safe manner following Cummins policies and guidelines.
Supervise, train, assign and review technician repairs on the floor.
Responsible for all PPE and LOTO compliance.
Conducting required JSA observations on all technicians.
Manages Hazardess Materials disposal and Waste manifest for the facility
Conducts Quality inspections on completed repairs.
Assist parts department in management and collection of Core and EPR parts.
Collaborates with service manager to determine the applicable work assignment based on technician skill level.
Assist service supervisor and service manager with technical questions and communication to customers in regards to repairs.
Skill Level A
Level II Technician plus:
Ability to train Service Personnel to develop their diagnostic skills
Able to identify opportunities for work process improvements and recommend appropriate action
Able to develop and maintain productive working relationships Ability to prepare reports providing feedback on service interventions
Able to understand and follow the Technical Support Request ((TSR) process
Skill Level B
Skill Level A plus:
Ability to identify and resolve engine system failures relating to and impacted by component failure
Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues Can resolve complex technical problems
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit
Significant field service work experience
Expert level knowledge of and/or experience with engine products Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41CFR 60-1.35(c)