Cummins Inc. Service Advisor in West Valley City, Utah

Service Advisor

Description

Service Advisor

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Cummins delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in West Valley City, UT for a Service Advisor.

Your impact will happen in these and other ways:

The Service Advisor has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for supporting and assisting customers.

SAFETY

  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.

  • Maintain adequate personal tooling to perform assigned tasks.

CUSTOMER SATISFACTION (Internal and External)

  • Respond to all customer requests courteously and professionally, in a timely and responsive manner.

  • Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.

BUSINESS

  • Greet all visitors courteously, determining their needs and directing them to the proper area.

  • Gather required work order information to include but not limited to:

  • Customer information such as company name, contact name, address, and phone number.

  • Required product and vehicle/unit information

  • Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred.

  • Create an accurate job plan using Standard Repair Time (SRT) procedures.

  • Obtain the customer’s perception/interpretation of warranty coverages.

  • Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.

Qualifications

Skills and Experience Required:

  • Maintain company and product confidentiality.

  • Attend and participate in all meetings, training's, and activities as required.

  • Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.

  • Adhere to all Company policies and departmental procedures and rules.

  • All other duties as required.

REQUIREMENTS:

  • Minimum 2-4 years previous experience.

  • Minimum 2-4 years previous customer service/contact experience

  • Proficient computer and typing skills specifically in the use of Microsoft Windows, Word, Power Point, and Customer Data Base

  • Technically competent in diesel engines.

  • Superior communication skills, positive attitude and professional in demeanor and appearance.

  • Excellent organizational and follow-up skills.

  • Must be able to communicate effectively verbally and in writing.

  • Must be able to follow Company procedures and standard operating procedures.

  • Must be honest, reliable, and dependable, and have a positive attitude.

  • Must be able to work well under occasional pressure or within deadlines.

  • Must be able to work well independently or with others in a team environment.

PHYSICAL REQUIREMENTS:

  • Must be able to lift 25 pounds occasionally.

  • Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required.

Required Education, Licenses or Certifications:

High School Diploma or GED is required.

Compensation and Benefits:

Base Salary commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify:

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job SERVICE

Primary Location United States-Utah-Salt Lake City-US, UT, West Valley City, Cummins Rocky Mountain

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Aug 29, 2017, 10:12:41 AM

Unposting Date Ongoing

Req ID: 170005B9