Cummins Inc. Customer Service Agent - Call Centre in Winnipeg, Manitoba
CumminsWestern Canada is an exclusive distributor for Cummins Inc., the world’slargest independent manufacturer of diesel engines and a global leader in powergeneration technology. With fourteen branches and over 700 employees acrossWestern Canada, we are a growing company dedicated to providing our customerswith solutions they can count on.For more information, please visitwesterncanada.cummins.com.
OurWinnipegBranch location has an opening for a Customer Service Agenton a one year contract.Reporting to theCAC Manager, you will be responsiblethis role will be primarily responsible forconducting calls to customers for open service campaigns and warranty work.
Additional responsibilities are described below.
- Contact customers to offer service provided byCummins Sales & Service – Western Canada
- Tracking the number of calls made,appointments scheduled and revenue generated
- Scheduling customer appointments for Service.
- Excellent customer service, organizational andtime management skills
- Solid working knowledge of Microsoft Office
- Strong interpersonal skills and willingness tobe flexible to help meet business needs
- Excellent communication skills (activelistening, writing, speaking & phone manner)
- Willingness to be flexible in order to helpmeet our business needs
- Presentshimself/herself in an upbeat manner and is engage
- Encouragescooperation amongst team members and is a positive influence
- Asolid understanding of service verbiage
This position will work 9:30 a.m. – 6:00 p.m,Monday to Friday.Please note that anyfuture shift changes that may occur are made in accordance with the terms andconditions of employment.
Cummins Western Canadaoffers competitive wages, a bonus program, benefits package, employer matchedPension Plan, and opportunities for development and career advancement. Ifyou’re ready to turbocharge your career, submit your resume by clicking “ApplyNow” above!
Internal Close Date: November 23, 2016
InternalCandidates: Please ensure you identify yourself as an internal candidate on theapplication questionnaire.
We thank all applicants, but onlythose selected for further consideration will be contacted.
Job Title: Customer Service Agent - Call Centre
Employment Type: Contract
Date Posted: 18/11/2016
Requisition ID: 1385