Cummins Inc. General Manager, Operations in Anchorage, Alaska
General Manager, Operations
Extraordinary Technology Requires Extraordinary People!
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
Exciting opportunity for a Anchorage -based General Manager, Operations :
Manages the day-to-day operations at the Anchorage location, and responsible for all functions and financial metrics in a small group of branches in an Alaskan region-specific business segment
Key responsibilities to include:
Manages branches through Branch Managers.
Responsible for all functions and financial metrics for the group of branches.
Develops the Annual Operating Plan with input from Business Development and Branch Managers; manages the business to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecards, profit and loss metrics, and asset metrics.
Manages market analysis for span of responsibilities.
Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the business segment or small geography.
Develops a deep understanding of Cummins’ business in the region, globally, and across all business units.
Manages customer satisfaction for the Branches as measured by Net Promoter Score and Lens of the Customer programs; encourages a culture of customer service; recruits, develops, motivates, and retains high quality customer service employees.
Manages customer service through Branch operations.
Manages warranty submission and rejection; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and implements improvements within the branches.
Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits.
Encourages a culture of corporate responsibility for the benefit of employees and the communities in which Cummins operates.
Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for Branch Managers
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.
An ability to demonstrate proficiency in Cummins' Eight Leadership Skills
Creates The Right Environment
Think Strategically/Set the Aim
Is Authentic and Builds Trust
Engages in Constructive Conflict
Demonstrates Individual and Collective Accountability
Fosters Open Communication
Coaches and Manages Talent For Success
Significant relevant experience required, including managerial and budgetary experience.
In lieu of higher education degree relevant field and leadership experience will also be considered.
Leadership role in collaboration with sales and marketing teams to further develop growth and support plans associated with regional market segments.
Manage to service process performance metrics.
Champion transition of service administration process improvement initiatives.
Partner with Human Resources to facilitate talent management, performance management and adherence to company policies and processes.
Leverage Business Intelligence financial reporting tool to evaluate, communicate and perform planned and forecast objectives.
Partner with Health, Safety, and Environment (HSE) to ensure communication and participation of all safety initiatives.
Education, Licenses, and Certifications
College, university, or equivalent degree in required Business Administration, Engineering, or related subject preferred.
Six Sigma Green Belt certification or Sponsor certification preferred.
Compensation and Benefits
Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
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Job GENERAL MANAGEMENT
Primary Location United States-Alaska-Anchorage-US, AK, Anchorage, Cummins Northwest
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting May 15, 2018, 6:09:40 PM
Unposting Date Ongoing
Req ID: 180002WF