Cummins Inc. Customer Service Advisor in Bloomington, California
Customer Service Advisor
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
In this role you will provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
Key responsibilities for this Bloomington, CA -based Customer Service Advisor :
Coordinates and schedules technician work schedules
Schedules customer work for In Shop or Mobile
Communicates repair plans to Technicians aligned with customer quotes
Assist Service Supervisor with monitoring technician productivity and repair quality
Use Cummins resources, such as Quickserve Online, service and warranty manuals, power generation and parts catalogs, to assist customers and other stakeholders
Ability to multitask and deliver on key performance indicators (KPIs)
Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
Provides suggestions on how the existing processes can be made more customer centric or efficient.
Understand existing and new Cummins processes, systems, and practices.
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success, where you’ll deliver solutions that build your knowledge base and fuel your career.
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.
If you're not ready to apply yet, join our Talent Community to be informed about future opportunities.
Experience, Education, Licenses, and Certifications :
Associate degree or equivalent from a two-year college or technical school preferred.
High school diploma or equivalent required
Intermediate level knowledge of and/or experience with engine products
Excellent customer service skills.
Prior experience as a Service Advisor, Technician or similar experience preferred.
Prior experience working in warranty highly desirable.
Excellent computer skills with the ability to write routine repairs and correspondence.
Thrives in fast-paced environment with multiple priorities.
Ability to effectively communicate with customers and co-workers in a positive and professional way.
Desire to continuously develop and improve skills for high job performance.
Compensation and Benefits
A competitive base pay commensurate with experience and a full complement of personal and professional benefits provided.
Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.
Primary Location United States-California-Fontana-US, CA, Bloomington, Cummins Pacific
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 3, 2019, 8:29:10 PM
Unposting Date Ongoing
Req ID: 190001GI