Cummins Inc. Customer Service Representative, 2nd Shift in Bronx, New York

Customer Service Representative, 2nd Shift

Description

Extraordinary Technology Requires Extraordinary People!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

This is an exciting opportunity for a Customer Service Representative at our Bronx NY location.

What we have to offer !

  • Continuous Professional Training, Development and Certification

  • A strong positive safety culture

  • An excellent compensation package that includes competitive salary/hourly rate, full health benefits day 1 of employment, 401k retirement savings plan, Cash Pension Plan, Stock Options, Variable Compensation Plan, and more!

  • Career Advancement

About the opportunity:

To assist customers by coordinating in shop engine service work, opening and processing work orders and invoices, scheduling, ensuring availability of parts and verification/documentation of warranties

  • Opening, quoting and invoicing work orders.

  • Responsible for keeping the customers and service group notified of the status of the repair.

  • Assign repairs to technicians and supervise the repair process.

  • File and update warranty claims. Work with the service group to achieve service department goals.

  • Work with service writer to set repair schedules.

  • Work to assure the repair process is followed on every repair.

  • Ensure excellent communication between internal and external customers.

  • Assist in review/hiring process of technicians

  • Review technician productivity – Work Order Specific

  • Assist Parts Dept with warranty material inventory.

Qualifications

  • Bachelor’s degree preferred. High school degree required.

  • 3-5 years experience with auto or diesel products (mechanical and electronic engines), Cummins product experience preferred but not necessary

  • Computer experience required - Ability to use e-mails programs and Microsoft Office products (Word, Excel)

  • Must have knowledge and understanding of warranty policies and procedures.

  • Prior supervisory experience preferred but not required.

Excellent communication and interpersonal skills

This is a 2nd Shift position. Hours from 3:00 pm - 11:30 pm Monday - Friday

Job SERVICE

Primary Location United States-New York-New York-US, NY, Bronx, Cummins Power Systems

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Sep 4, 2018, 8:12:57 AM

Unposting Date Ongoing

Req ID: 180005ZD