Cummins Inc. Eletrotécnico PL in Campo Grande, Brazil
Diagnoses and completes less complex repairs to generators and components at the customer’s site.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Skill Level A
Level I Technician plus
Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER
Familiar with basic warranty/policy terms
Capable of developing collaborative working relationships
Able to identify opportunities for work process improvements
Can resolve common technical problems
Skill Level B
Skill Level A plus
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
In depth electrical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
Education, Licenses, Certifications
Apprentice Certified Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification
Locally valid driving permit
Basic level field service work experience
Intermediate level knowledge of and/or experience with of power generation products
High Voltage/ Low Voltage experience
Customer service experience
Se compromete com os clientes de forma cordial e profissional. Previne e garante atendimento ágil e eficiente às necessidades dos clientes.
Realizar procedimentos de manutenção preventiva, corretiva e preditiva em geradores, quadros de transferência e motores a diesel na oficina e em campo.
Executar diagnóstico de falhas de média complexidade em componentes elétricos e eletrônicos de motores e geradores, assim como substituir peças defeituosas.
Realizar reparos elétricos de média complexidade.
Elaborar relatórios técnicos de diagnóstico de falha e de serviços executados, bem como as providências a serem tomadas.
Realizar start up de grupo geradores.
Realizar viagens e embarques para execução de manutenções preventivas, corretivas e comissionamento de motores e geradores e elaborar orçamentos.
Primary Location Brazil-Mato Grosso do Sul-Campo Grande-Brazil, Campo Grande, Distributor DME Branch
Job Type Shop
Recruitment Job Type Technician
Job Posting Jun 11, 2019, 7:39:36 AM
Unposting Date Ongoing
Req ID: 190002B1