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Cummins Inc. Service Administrator in Candiac, Quebec

Service Administrator

Description

We are looking for a talented SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service business in Candiac, QC

In this role, you will make an impact in the following ways:

  • Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.

  • Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.

  • Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

  • Review work orders to ensure accuracy for invoicing and warranty.

  • Complete required training on a timely basis.

  • Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

To be successful in this role you will need the following:

  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

  • Prior experience in service & repair, or warranty related field preferred.

  • Excellent computer skills using multiple software platforms.

  • Ability to thrive in fast-paced environment with multiple priorities.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check as well as Education and Work Experience Verification.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SERVICE

Primary Location Canada-Quebec-Montréal-Canada, QC, Candiac, Cummins Eastern Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jan 20, 2023, 10:21:35 PM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 230000AX

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