Cummins Inc. Service Writer - Khourigba in Casablanca, Morocco

Service Writer - Khourigba


  • Management of Service administration and data towards implementing the strategies to deliver aftermarket support services to our customers
  • Implementation of the Cummins Quickserve service strategies, ensuring the core objectives of getting it right 1sttime 90% of the time and being at the service point within agreed timeframes,

  • Full administration of service orders, to include retail and warranty as per the Quickserve Service Process.

  • Daily Service administration to include, work records reviews, service order job opening & closures, and KPI report analysis..

  • Combine Receive and log-in all customer inquiries (walk-in, phone calls, emails, referrals, etc) and ensure action on same.

  • Develop and provide Service and Parts quotations for all retail service orders subject to authorisation policy

  • Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions.

  • Liaise with the Parts and Procurement departments providing necessary administration for purchase orders & procurement of material as required completing service orders

  • Combine Maximise up sell and remedial opportunities on all Service Interventions

  • Maintain data on all generators sold and delivered within the branch via the genset delivery advice form

  • Maintain data and information on all service contract customers and regular call-service customers

  • Maintain current and grow new Service Contracts with customers

  • Ensure effective collaboration with and support for the other Business Units towards achieving Cummins’ overall company objectives

  • Implement SHE strategies to create a safe working environment and also exemplify the appropriate treatment of other staff in the office

  • Ensure Past Due and Cash Account balances are in line with Company targets in order to meet Company targets

  • Other duties/responsibilities determined by your Line Manager


Good standard of general education Essential

Business studies qualification Desirable

General Office Administration Essential

Experience gained in a customer facing environment Optional

Working to deadlines Desirable

Financial costing Desirable

Working with Automated business Systems Essential


Primary Location Morocco-Center-Casablanca-Morocco, Casablanca, Parc Training Center

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Jul 12, 2018, 6:05:18 AM

Unposting Date Ongoing

Req ID: 180003RW