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Cummins Inc. Parts Person in Clairmont, Alberta

Parts Person

Description

We are looking for a talented Parts Professional to join our team specializing in service for our Sales and Service business

In this role, you will make an impact in the following ways:

  • Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies.

  • Provide accurate documentation and continual communication to the customer throughout the entire process.

  • Work with internal and external customers at parts counter in local branch.

  • Complete training in line with business requirements.

  • Operate forklifts and other warehouse machinery.

  • Comply with HSE standards, policies, procedures & regulations.

To be successful in this role you will need the following:

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 

  • Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.

  • Excellent customer service skills. 

  • Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Qualifications

Skills

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Ensures accountability - Holding self and others accountable to meet commitments.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Interpersonal savvy - Relating openly and comfortably with diverse groups of people.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Job SERVICE

Primary Location Canada-Alberta-Grande Prairie-Canada, AB, Clairmont, Cummins Western Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 15, 2022, 2:33:10 PM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 220007TO

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