Cummins Inc. Software Engineering Technician - 1st Shift Columbus, Indiana in Columbus, Indiana
Software Engineering Technician - 1st Shift Columbus, Indiana
We are looking for a Talented Sofware Technican to join our Team that is Highly motivated, enthusiastic, curious, and willing to learn.
Tools Application level testing: Can analyze defects or change requests from customers, write user level test cases, perform application level acceptance testing, co-ordinate field testing and work with tool developers for a successful tool release.
Support Customer issues: This will include troubleshooting and resolving tool issues for US based end customers. Any questions or issues related to tools licensing, installation, data links, tool feature usage, tool setup will be part of issue support. Issues that are classified as Tier 3 or 4 will need to be raised as a defect upon confirmation from the tools developers and the end customer need to be informed on progress until resolution. The issue troubleshooting may need to happen at the customer site or test cells at any Cummins Facility in Columbus, Walesboro or Seymour.
Support Electronic Tool datalogger: Support Electronic Tool datalogger by reimaging the devices with the new software image files and configure them to be able to connect and function as intended. Perform quality checks before handing or shipping it to the customers.
Product Validation - Understands the measures of data quality, methods of analysis and available tools. Includes the understanding of the work flow required to schedule, install, setup, calibrate, and perform associated testing
Tools Functionality training – Capable provide tool functionality training to tool users both in person and on teleconference. Should be good in communication skills. Listen to customers and establishes a working relationship with the customers.
Manage Customer Relationships - Basic understanding of techniques and tools to enhance productivity (i.e. schedules, appointments, call plans, etc). Has a basic understanding of attitudes and behaviors to establish relationships and build trust. Understands the need to and responds with the appropriate time frame to customer needs.
Prior customer support, software testing, training, electronics hardware or software support and developer related preferred. Interested to learn and develop skillsets,
Qualifications and Competencies
Education, Licenses, Certifications
High school diploma, GED or equivalent required with Department of Labor Certification OR
Associates degree in computer science or electronics from an accredited program in a related field and at least two years of relevant experience OR
Bachelors degree in a related field.
Must pass all related testing.
Primary Location United States-Indiana-Columbus-US, IN, Columbus, General Office Building
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 21, 2021, 8:13:55 AM
Unposting Date Ongoing
Req ID: 210001UD