Cummins Inc. Unified Communications Team Leader in Columbus, Indiana

Unified Communications Team Leader

Description

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Corporate Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Columbus, Indiana for a Unified Communications Team Leader. Cummins USA is where you can work on industry leading projects.

Your impact will happen in these and other ways:

  • Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.

  • Creates and manages life cycle of technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution.

  • Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.

  • Delivers solution adhering to standards and leveraging re-use of components.

  • Creates high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements.

  • Assists technical and infrastructure groups in understanding the solution design and specifications.

  • Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.

  • Conducts or participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).

  • Seeks appropriate opportunities to promote re-usability of component designs to reduce costs and shorten time to deliver solutions.

  • Proactively seeks opportunities to enhance efficiency in the build and deploy processes, leveraging automation where possible.

  • Assists in the test strategy and execution of master test plan.

  • Participates in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or ‘runbooks’ used for end-user support.

  • Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution.

  • Provides level 3 support for critical non-routine issues.

  • Coaches less experienced team members on technical matters.

  • Proficient in the elements of Unified Communications and Collaboration Technologies

  • Experience with IP telephony, video conferencing, Skype for Business hybrid infrastructure, enterprise voice, network and voice infrastructure including SIP services

  • Experience deploying and managing Session Border controllers

  • In-depth knowledge of Polycom Video Conferencing tools, Cisco IP Telephony and Sonus/Cisco SBCs preferred

  • Experience with utilizing monitoring and reporting capabilities to ensure continuous improvement for these UC technologies

  • Ability to work with other IT teams and global preferred vendors to deliver Unified Communication strategy

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Qualifications

Skills

  • System Prototyping - Able to conduct an early sample, model, or pre-release of a product built to test a concept or process or to act as a thing to be replicated or learned from.

  • Requirements Analysis - Describes how business analysts prioritize and progressively elaborate stakeholder and solution requirements in order to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders.

  • Solution Assessment & Validation - The ability to understand and assess proposed solutions in order to determine how closely they meet requirements and if they will deliver the desired business outcomes.

  • The ability to understand the organization, and its readiness, to determine what is necessary to transition to the solution.

  • Solution Design - The activities involved in conceptualizing, defining, architecting, and ultimately designing complex systems.

  • Solution Construction - Ability to select desired options to make a commercial off-the-shelf (COTS) products, applications, or IT systems function to user specifications. To build a particular application or system for use in a specific way.

  • Troubleshooting - Able to diagnose and problem solve issues with computer hardware or software components with little or no direction. May require ability to install, configure, or disposition of server or client pc infrastructure and application issues.

  • Relationship Management - Creates relationships with new acquaintances quickly and confidently; works to build trust and partner with stakeholders; successfully manages both internal and external relationships (e.g., vendor relationships); is comfortable in a challenger role that, at times, requires building constructive tension in interactions.

  • Influence - Applies different approaches to convince others to change their opinion or plan, and wins support from others for ideas; is able to build support with peers without direct lines of reporting across a matrix organization.

  • Decision Making - Considers the relative benefits and costs of potential actions to choose the most appropriate one; acts decisively and swiftly; identifies problems and drives toward solutions; takes on responsible roles and accountability for outcomes even when things go wrong; is comfortable making difficult decisions.

  • Education, Licenses, Certifications

  • College, university, or equivalent degree in Information Technology, Business or a related subject required.

  • Experience

  • Significant relevant experience required. 5-7 years of experience.

  • Provides leadership to deliver continuous improvement for the Unified Communication and Collaboration technologies deployed.

  • Will manage the performance of the Skype for Business hybrid infrastructure, as well as the Video Conferencing team.

  • Work with IT and business teams to deliver new UCC capabilities with a defined set of deliverables, goals, and objectives.

  • Responsible for team financial management including AOP, budget management, and forecasting. Responsible for people management including work plan development, performance management, and people development.

  • Compile and present management reports on UCC technology performance including metrics, improvements being deployed, issues remediated, and key performance indicators.

  • Accountable for Six Sigma training, usage and goal attainment for the team.

  • Ensure team adherence to all IT processes, policies, and procedures including IT Security.

  • Responsible of IT Controls compliance for the Team. Engagement with customers in their respective function or business area.

  • Governance/Leadership for all program/projects executed or supported by their teams.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-Indiana-Columbus-US, IN, Columbus, Cummins Info Services

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting May 18, 2018, 2:02:28 PM

Unposting Date Ongoing

Req ID: 180002XE