Cummins Inc. Field Service Engineer (Automotive Products) in Dallas, Texas
Field Service Engineer (Automotive Products)
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right .
Our Corporate Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting opportunity in Dallas, TX for a Field Service Engineer. Cummins USA is where you can work on industry leading engineering projects such as New Product Development, Value Package Introduction and Systems Product Validation.
Your impact will happen in these and other ways:
Provide technical support for complex service related issues.
Serve as technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.
Formulate and direct complex repair plans.
Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
Manage the escalation of more complex requests to the appropriate level of support.
Lead diagnostic support and escalation process improvement activities.
Maintain knowledge and technical understanding of current products and new products.
Promote Cummins Service capability and service programs to increase sales.
Distribute technical communications to the assigned region.
Investigate product issues at customer or dealer locations.
Mentors and coaches technicians in the region to improve capability.
Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.
Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance. Knows when/if diagnostics should/could be applied; capable of applying it at the basic level.
Component Failure Analysis - Demonstrated capability to analyze engine and/or power generation equipment failures at the component level and to collect the relevant data to develop and support the analysis and conclusions. Demonstrated knowledge by conducting failure analysis on multiple systems and equipment.
Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets.
Distribution/Service Network Knowledge - Demonstrated results in communicating and working with Distributor personnel to complete performance plan objectives which require integration with the global distribution network. Can serve as a trainer/mentor for this skill.
Field Investigation - Ability to conduct all aspects of a field investigation including; organizing the investigation with field organization and using service tools for diagnosis, analyzing data, and generating a field investigation report. Has completed multiple field investigations. Can train/mentor this skill.
Warranty/Policy Support - Has working knowledge of the warranty, extended coverage, and policy programs. Is able to evaluate a policy request and determine whether it qualifies or not. Has the capability to determine root cause of failure and assign accountability. Is able to communicate the decision in a diplomatic manner. Coaches/trains employees.
Education, Licenses, Certifications
College or technical trade school or equivalent degree, or equivalent experience, required.
Intermediate level of relevant work experience required.
This opening is for a Cummins Field Service Engineer (CFSE) within the Cummins Care Organization based in Dallas, TX area. Secondary location areas within reason to the Dallas area can be considered. This role will be responsible for technical support for escalations for Cummins Automotive (HMLD) products primarily that cannot be diagnosed via normal troubleshooting channels. In this role you must be able to communicate at multiple levels such as face-to-face with customer, dealers or any other of the Cummins groups in a positive manner at all times so that a resolution can be expedited for customer satisfaction. Individual must be highly self-motivated and adaptive to varying work environments. Experience with the use of INSITE, Calterm, InPower, Data loggers and other engineering tools preferred. Maintain and improve safety practices for all individuals around us. Respond to Cummins Care escalations for troubleshooting assistance to minimize customer downtime. Formulate repair plans to address complex product issues. Conduct onsite field investigations to resolve complex or systemic issues. Document the results of diagnostic and repair actions clearly and concisely. Develop and provide interim solutions to minimize customer downtime. Ensure that the resolution to the issue is recorded in detail so others can learn from experiences and provide documentation so the issue can be resolved at a lower level if encountered by others. Maintain knowledge and technical understanding of current products and new products. Lead, influence and mentor those around you so others can grow in knowledge. Demonstrate and promote Corporate Responsibility. Travel is a necessity in this position, sometimes with a short notice. Majority of travel for normal technical support will be within the Gulf Region and primarily focused within Texas.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
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Primary Location United States-Texas-Dallas-US, TX, Dallas, Cummins Southern Plains 4855 MCP
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting Feb 7, 2018, 12:29:52 PM
Unposting Date Ongoing
Req ID: 180000PZ