Cummins Inc. Customer Service Representative in Dedham, Massachusetts
Customer Service Representative
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!
We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.
What we have to offer !
Continuous Professional Training, Development and Certification
A strong positive safety culture
An excellent compensation package that includes hourly rate, overtime opportunities, full health benefits day 1 of employment, 401k retirement savings plan, Cash Pension Plan, Stock Options, Variable Compensation Plan, and more!
To assist customers by coordinating in shop and/or field engine service work, opening and processing work orders and invoices, scheduling, ensuring availability of parts and verification/documentation of warranties
Coordinates engine order and delivery flows for assigned accounts.
Works directly with customers to understand needs and keep the customer informed during the manufacturing and delivery process.Interacts with the customers to answer questions, solve problems, and act as the primary contact for the customer throughout the manufacturing and delivery process.Schedules, facilitates, and oversees daily status and shipment of engines to customer sites; liaises with production plant and customer; understands the capabilities and capacity of the plant and the needs of the customer to act as an advocate for both the customer and Cummins.
Actively participates in materials meetings to understand status of delivery; communicates any possible delays in delivery; works with other functions to resolve any issues that could impact customer orders; maintains logs, databases, and other tools to document customer interactions.
Works with others to develop customer forecast projections.
Coordinates related financial activities such as payment form completion, tracking charges and charge backs; interfaces with financial systems; manages the purchase order placements for the team; analyzes, compares, and reports related financial data.Interfaces and communicates with internal customers; directs people to the appropriate resource; researches solutions and responds to email and phone inquiries.
Participates in the development and maintenance of improvement processes; actively participates in self- and team audits and resulting process improvements.
Participates productively as a team member.
Understands the structure of the organization and develops a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities.
Demonstrates confidentiality in execution of all responsibilities.
Performs other duties as required, to get the job done.
Travel as required by work.
High school diploma, GED or equivalent required.
Four year experience/education requirement accomplished through one of the following: Bachelors degree, associates degree and at least two years of relevant experience, or at least four years of relevant experience required.
At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.
Primary Location United States-Massachusetts-Boston-US, MA, Dedham, Cummins Northeast
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Sep 18, 2018, 3:34:20 PM
Unposting Date Ongoing
Req ID: 180006CU