Cummins Inc. Service Writer in Downey, California

Service Writer


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

This role serves as key customer contact to promote quality customer service and increase business within the branch location

Key responsibilities for this Downey, CA -based Service Writer :

  • Assesses customers needs, gathers pertinent information, and opens work orders; provides initial quotes, and provides status updated to customers on repair work in the shop;.

  • Develops positive relationships with key customers; explain initial charges to customers.

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success, where you’ll deliver solutions that build your knowledge base and fuel your career.

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.

If you're not ready to apply yet, join our Talent Community to be informed about future opportunities.


Experience, Education, Licenses, and Certifications :

  • Basic engine knowledge (diesel, gas, alternate fuels)

  • Technical trade school or equivalent degree, or equivalent experience, required

  • Bilingual (Spanish) a plus

Skills :

  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan

  • Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Manages conflict - Handling conflict situations effectively, with a minimum of noise.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Compensation and Benefits

A competitive base salary commensurate with experience and a full complement of personal and professional benefits provided.

Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please


Primary Location United States-California-Downey-US, CA, Downey, Cummins Pacific

Job Type Shop

Recruitment Job Type Shop

Job Posting Feb 10, 2019, 9:26:01 PM

Unposting Date Ongoing

Req ID: 190000HX