Cummins Inc. ENGINE FIELD SERVICE TECHNICIAN in Farmington, New Mexico
ENGINE FIELD SERVICE TECHNICIAN
Engine Field Service Technician Level II
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.
Extraordinary Technology Requires Extraordinary Technicians!
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
This Engine Field Service Technician Level II role is both customer- and mentor-focused with opportunities to move into management or training with travel to other Service facilities.
An Extraordinary Cummins Technician…
Embraces new technology for diagnostics and data gathering.
Focuses on a high level of customer service and communications.
Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
Mentors and coaches junior technicians.
Readily adapts to a changing work environment and work assignments.
Skills and Experience Required:
The Engine Field Service Technician – Level II has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for diagnosing and completes less complex repairs to engines at the customer’s site.
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
Maintain adequate personal tooling to perform assigned tasks.
Respond to all customer requests courteously and professionally, in a timely and responsive manner.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
Advise the Service Supervisor of parts needed for necessary repairs.
Document detailed, complete and legible descriptions of all repair operations performed, using required all forms and procedures.
Accurately record time, expenses, and mileage.
Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.
Maintain company and product confidentiality.
Attend and participate in all meetings, training, and activities as required.
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Adhere to all Company policies and departmental procedures and rules.
All other duties as required.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
Identifies additional sales and service opportunities with customer
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
QUALIFICATIONS AND COMPETENCIES
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution (Preferred)
Locally valid driving permit
Basic level field service work
Intermediate level of Engine product knowledge
Customer service experience
Level I Technician plus
In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
Familiar with basic warranty/policy terms
Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
Ability to identify and up sell further service and repair opportunities
Able to identify opportunities for work process improvements
Can resolve common technical problems
Candidate must meet all eligibility requirements to drive a Company Service vehicle, including but not limited to:
o Must have a current, valid driver's license issued by the state in which they reside.
o Must have current motor vehicle liability insurance.
o No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
o No greater than three (3) moving violations within prior 12 month period.
o No greater than 2 avoidable accidents on MVR within prior 3 years.
o Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.
o If selected, candidates must consider this position as primary employment and hold no other jobs with this
o Company’s competitors, customers, or suppliers.
Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#.
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.
Standing 7.5 hours per day
Pushing/Pulling 4.0 hours per day
Sitting 1.5 hours per day
Lifting 1.5 hours per day
Lifting up to a maximum of 50 pounds
Bending 3.0 hours per day
Compensation and Benefits
Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.
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Primary Location United States-New Mexico-Albuquerque-US, NM, Farmington, Cummins Rocky Mountain
Job Type Shop
Recruitment Job Type Technician
Job Posting Feb 7, 2019, 3:38:11 PM
Unposting Date Ongoing
Req ID: 190000HU