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Cummins Inc. Service Information Technical Writer - Senior Eaton Cummins Automated Transmission Technologies in Galesburg, Michigan

Service Information Technical Writer - Senior Eaton Cummins Automated Transmission Technologies


Eaton Cummins Automated Transmission Technologies is a place big enough to coach and develop a global workforce and create automated transmission products. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Eaton Cummins Automated Transmission Technologies is a joint venture between Eaton and Cummins, Inc. producing industry-leading medium- and heavy-duty automated transmission products to OEM customers around the globe. Our business thrives with talent from diverse skillsets and backgrounds. Grow your career by joining this exceptional collaboration opportunity that embraces innovative thinking, compelling creativity, and customer-focus.

This is an exciting opportunity, based out of Galesburg/Kalamazoo, MI for a Service Information Technical Writer


  • (Hybrid/Remote) - This role may require some periodic on-site work, as well as working remotely_ *

In this role, you will make an impact in the following ways:

  • Develop new service information from design documentation and information provided by subject matter experts in the engineering and service functions.

  • Integrate relevant information into well written text instructions, functional descriptions, and operation and service procedures with illustrating graphics.

  • Represent Service Information on new product introduction and current product support teams.

  • Develop and manage a resource plan, project schedule and work plan for multiple and complex projects.

  • Maintain and communicate status for all active projects.

  • Assist in maintaining a departmental schedule and resource assignments as projects and organizational priorities shift.

  • Lead activities with regional technical writer liaisons to complete regional service information packages.

  • Lead improvement activities that reduce translation cost and complexity and improve content quality.

  • Assist / coach Technical Writers with project schedule development and execution.

  • Audit Content Developers information for content quality and accuracy.

  • Resolve day-to-day service information problems and customer inquiries.

  • Maintain the library of product support information as products change.

  • Write for re-use, using XML authoring system.

  • Write effectively with translations in mind.

  • Develop and maintain up to date work procedures.

  • Develops high-quality service information on Cummins products and systems.

  • Utilize Adobe FrameMaker to develop new and update existing service literature

  • Help develop service training materials including CBTs, Presentations and Service Videos

  • Publish documents using Adobe Experience Manager and the Adobe ML Documentation Add-on

  • Supervise a team of contractors in supporting technical communication and training development

  • Support training record integration with warranty records (system integration)

  • Support the field in training initiatives to achieve yearly revenue goals

To be successful in this role you will need the following:

  • Minimum of 3 years of relevant work experience in a relevant discipline area is required

  • Experience with Adobe products (Preferred)

Education, Licenses, Certifications:

  • College, University, or equivalent Bachelor's degree in relevant disciplines is required.

Compensation and Benefits

Base salary commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Eaton Cummins and E-verify

At Eaton Cummins Automated Transmission Technologies, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Eaton Cummins validates right to work using E-Verify. Eaton Cummins Automated Transmission Technologies will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Eaton Cummins Automated Transmission Technologies today.

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Primary Location United States-Michigan-Kalamazoo-US, MI, Galesburg, Eaton Cummins JV

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 10, 2022, 8:43:01 PM

Unposting Date Ongoing

Organization Eaton Cummins Transmissions

Req ID: 220001H8