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Cummins Inc. Service Advisor in Geraldton, Australia

Service Advisor


  • Competitive hourly rate annual bonus benefits

  • Monday to Friday role with overtime available

  • Be part of a Global Power Technology Leader

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Service Advisor to join our Geraldton branch. Reporting to the Operations Manager, the service advisor will provide world-class service to our major mining, automotive, marine and power generation customers in the mid-west and Gascoyne. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.

In this role, you will make an impact in the following ways:

  • Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

  • Employ exceptional knowledge of Cummins products in order to advise and recommend to customers

  • Working closely with our Service Technicians and Supervisors

  • Quoting and invoicing

  • Dealing with customer queries, finding resolutions

  • Multitasking a variety of tasks and meeting deadlines

  • Ensuring the highest levels of safety and customer service

  • Assist to diagnose customer complaints

To be successful in this role you will need the following:

  • Industry experience

  • Experience with warranty processing

  • Mechanically minded with strong problem solving skills

  • Excellent verbal and written communication skills 

  • The ability to work individually or as part of a team 

  • Computer literacy (Word, Excel, Outlook) and technical aptitude and system savvy

  • Ability to build strong customer relationships and delivering customer centric solutions

  • Personal commitment to HSE and leading interdependent safety culture

Compensation and Benefits

Competitive hourly rate - commensurate with experience. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

“We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: to check out our Benefits”


Primary Location Australia-Western Australia-Geraldton-Australia, Geraldton, Distributor BR 554

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Oct 3, 2022, 7:40:52 PM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 220007Y8