Cummins Inc. Lead Technician in Gladbeck, Germany
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We are looking for a talented Lead Technician to join our team specializing in Hydrogen for our Hydrogenics Business in Gladbeck, Germany.
In this role, you will make an impact in the following ways:
Serving as a key customer contact to promote quality customer service and increase business within the branch location.
Assessing customer’s needs, gathering pertinent information and opening work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop.
Developing diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
Developing positive relationships with key customers and resolving customer concerns regarding service or distributor warranties.
Monitoring key performance metrics for the workshop, including labor productivity and customer satisfaction.
To be successful in this role you will need the following:
Must be fluent in German and English (Both written and verbal)
Engineering related degree preferred but not essential
Previous experience working in a Service Technician role or Coordinating Technicians
Primary Location Germany-North Rhine Westphalia-Bottrop-Germany, Gladbeck, Hydrogenics GmbH
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Mar 2, 2021, 5:00:45 PM
Unposting Date Ongoing
Req ID: 200002WW