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Cummins Inc. Service Advisor in Gladbeck, Germany

Service Advisor

Description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Service Advisor to join our team specializing in Hydrogen for our Hydrogenics Business in Gladbeck, Germany.

In this role, you will make an impact in the following ways:

-Serving as a key customer contact to promote quality customer service and increase business within the branch location.

-Assessing customer’s needs, gathering pertinent information and opening work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop.

-Developing diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.

-Developing positive relationships with key customers and resolving customer concerns regarding service or distributor warranties.

-Monitoring key performance metrics for the workshop, including labor productivity and customer satisfaction.

Qualifications

To be successful in this role you will need the following:

-Must be fluent in German and English (Both written and verbal)

-Engineering related degree preferred but not essential

-Previous experience working in a Service Technician role or Coordinating Technicians

#Newpower

Job SERVICE

Primary Location Germany-North Rhine Westphalia-Bottrop-Germany, Gladbeck, Hydrogenics GmbH

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 18, 2020, 3:37:00 AM

Unposting Date Ongoing

Req ID: 200002WW

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