Cummins Inc. Service Advisor in Gladbeck, Germany
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We are looking for a talented Service Advisor to join our team specializing in Hydrogen for our Hydrogenics Business in Gladbeck, Germany.
In this role, you will make an impact in the following ways:
-Serving as a key customer contact to promote quality customer service and increase business within the branch location.
-Assessing customer’s needs, gathering pertinent information and opening work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop.
-Developing diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
-Developing positive relationships with key customers and resolving customer concerns regarding service or distributor warranties.
-Monitoring key performance metrics for the workshop, including labor productivity and customer satisfaction.
To be successful in this role you will need the following:
-Must be fluent in German and English (Both written and verbal)
-Engineering related degree preferred but not essential
-Previous experience working in a Service Technician role or Coordinating Technicians
Primary Location Germany-North Rhine Westphalia-Bottrop-Germany, Gladbeck, Hydrogenics GmbH
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Nov 18, 2020, 3:37:00 AM
Unposting Date Ongoing
Req ID: 200002WW