Cummins Inc. Service Coordinator in Gladbeck, Germany
We are looking for a talented Service Coordinator to join our team specializing in Hydrogen for our Hydrogenics Business in Gladbeck, Germany.
In this role, you will make an impact in the following ways:
Serving as a key customer contact to promote quality customer service and increase business within the branch location.
Assessing customer’s needs, gathering pertinent information and opening work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop.
Developing diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
Developing positive relationships with key customers and resolving customer concerns regarding service or distributor warranties.
Monitoring key performance metrics for the workshop, including labor productivity and customer satisfaction.
To be successful in this role you will need the following:
Must be fluent in German and English (Both written and verbal)
Must hold apprentiship level Engineering related qualification
Previous experience working in a Service Coordination role
Primary Location Germany-North Rhine Westphalia-Bottrop-Germany, Gladbeck, Hydrogenics GmbH
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting May 12, 2021, 4:31:12 AM
Unposting Date Ongoing
Req ID: 200002WW