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Cummins Inc. Service Coordinator in Gladbeck, Germany

Service Coordinator


We are looking for a talented Service Coordinator to join our team specializing in Hydrogen for our Hydrogenics Business in Gladbeck, Germany.

In this role, you will make an impact in the following ways:

  • Serving as a key customer contact to promote quality customer service and increase business within the branch location.

  • Assessing customer’s needs, gathering pertinent information and opening work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop.

  • Developing diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.

  • Developing positive relationships with key customers and resolving customer concerns regarding service or distributor warranties.

  • Monitoring key performance metrics for the workshop, including labor productivity and customer satisfaction.


To be successful in this role you will need the following:

  • Must be fluent in German and English (Both written and verbal)

  • Must hold apprentiship level Engineering related qualification

  • Previous experience working in a Service Coordination role



Primary Location Germany-North Rhine Westphalia-Bottrop-Germany, Gladbeck, Hydrogenics GmbH

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 12, 2021, 4:31:12 AM

Unposting Date Ongoing

Req ID: 200002WW