Cummins Inc. POWER GENERATION FIELD SERVICE TECHNICIAN - LEVEL I in Henderson, Colorado
POWER GENERATION FIELD SERVICE TECHNICIAN - LEVEL I
Power Generation Field Service Technician Level I
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!
We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.
The Power Generation Field Service Technician- Level I has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. The Power Generation Field Service Technician- Level I is responsible for completing preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
Maintain adequate personal tooling to perform assigned tasks.
Respond to all customer requests courteously and professionally, in a timely and responsive manner.
Travel to designated customer sites and perform professional quality field service repairs consistent with Company standards.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
Advise the Service Supervisor of parts needed for necessary repairs.
Keep Service Supervisor continually apprised, and utilize the Service Supervisor to assist in answering customer questions and problems when necessary.
Document detailed, complete and legible descriptions of all repair operations performed, using required all forms and procedures.
Accurately record time, expenses, and mileage.
Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.
Maintain company and product confidentiality.
Attend and participate in all meetings, training, and activities as required.
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Adhere to all Company policies and departmental procedures and rules.
All other duties as required.
Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
QUALIFICATIONS AND COMPETENCIES
Education, Licenses, Certifications
Apprentice Trained Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution (Preferred)
Current relevant electrical certification
Locally valid driving permit.
Minimal level of workshop related experience required.
Basic level knowledge of and/or experience with power generation products
High Voltage/ Low Voltage experience
Broad mechanical and electrical repair and maintenance capability - Apprentice Certified Power Generation Technician (Preferred)
Ability to carry out basic repairs and scheduled maintenance on different product types without supervision
Able to understand diagnostic tools
Awareness of Quick Serve Process
Awareness and ability to access Cummins service support tools (such as Quick Serve On Line, INPOWER, LONMGMAKER) and understanding of Microsoft Software
Able to clearly communicate both orally and in writing and to use general numeric principles
Able to prepare required documentation to the standard required
Able to understand written instructions
Ability to work safely and identify safety risks, including completion of any required safety training and the Job Safety Assessment process
Able to work within quality standards
Capable of developing effective working relationships
Can resolve basic technical problems
Candidate must meet all eligibility requirements to drive a Company Service vehicle, including but not limited to:
Must have a current, valid driver's license issued by the state in which they reside.
Must have current motor vehicle liability insurance.
No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
No greater than three (3) moving violations within prior 12 month period.
No greater than 2 avoidable accidents on MVR within prior 3 years.
Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.
If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or suppliers.
Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50.
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.
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Primary Location United States-Colorado-Broomfield-US, CO, Henderson, Cummins Rocky Mountain
Job Type Shop
Recruitment Job Type Technician
Job Posting Jan 29, 2019, 10:18:05 PM
Unposting Date Ongoing
Req ID: 190000B8