Cummins Inc. Power Generation Service Supervisor in Henderson, Colorado

Power Generation Service Supervisor

Description

Power Generation Service Supervisor 180002NH

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

This mid-range role is customer-focused and is your starting spot for multiple career paths within our Service business with training on our newest product updates.

This is an exciting opportunity in Henderson, CO for a Power Generation Service Supervisor. Cummins North America is where you can work on industry leading engine technology such as High-horsepower GenSets, Integrated Power Systems, and PowerCommand panels in the Commercial Industrial, Data Center, and Prime Power markets while working in some of the most beautiful scenery in the world.

An Extraordinary Cummins Technician…

Diagnoses and completes less complex repairs to generators and components at the customer’s site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Supervises employees who install, service, and repair equipment and machinery.

Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.

Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.

Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.

Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations

Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.

Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.

Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.

Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

Qualifications

Skills

Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process. Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data. Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed.

Service Cross Functional Knowledge - Basic understanding of the service processes, both retail and service support. Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should have experience in field investigation of product failure. User should understand diagnostic procedures and how our product is serviced in the field.

Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.

Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems.

Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution.

Claims Management System - Awareness of the Claims Management Systems. Also has some knowledge of Cummins products and their respective warranty coverage's. Familiarization with the Warranty Administration Manual, campaigns, Temporary Repair Practices, and warranty alerts.

Focus on Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation.

Education, Licenses, Certifications

Technical trade school degree or equivalent education, or equivalent experience required.

Experience

Intermediate level of relevant work experience, including team leadership experience, required.

Cummins and E-verify:

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Compensation and Benefits:

Compensation: Base salary commensurate with experience.

Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify:

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Job SERVICE

Primary Location United States-Colorado-Broomfield-US, CO, Henderson, Cummins Rocky Mountain

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Apr 30, 2018, 2:40:57 PM

Unposting Date Ongoing

Req ID: 180002NH