Cummins Inc. Service Channel Strategy Manager in Indianapolis, Indiana

Service Channel Strategy Manager


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Indianapolis, IN for a Service Channel Strategy Manager. Cummins USA is where you can work on industry leading engineering projects such as New Product Development, Value Package Introduction and Systems Product Validation.

Your impact will happen in these and other ways:

Leads the Service Capability process within the Product Business Units Customer Care function and New Product Introductions to assure that the requirements for the channel are defined, developed and delivered to meet the Distribution Business Unit and Product Business Units needs.

Accountable for the Service Capability process as it interfaces with the business account teams to identify the paths of market and where products are being shipped for consumption.

Accountable for the Service Capability, Capacity and Coverage process within product Business Units and Synchronized Business Plan; Identifies the ability to supply customer support against demand.

Provides the business support required to manage and implement Information Technology projects from requirements through implementation.

Responsible for defining and maintaining Certification Standards that meet customer, channel and Product Business Unit needs for authorized service providers.

Responsible to deliver, maintain, and communicate Certification Requirements including readiness schedule, parts, information, tools, and training requirements for all Value Package Introduction and New Product Introduction launches to Distribution Business Unit Regional Service Capability managers.

Removes barriers for achieving certification targets within the Product Business Units.

Drives to continuously improve the Certification Process within the Product Business Units.

Accountable for Key Performance Indicators and reporting on Capability, Capacity and Coverage to key stakeholders; Monitors and reports progress against plan to key stakeholders.



Education, Licenses, Certifications

College, university, or equivalent degree in Business or Engineering related field required.


Significant relevant experience required. Supervisory experience prefered.


  • Leadership

  • Aftermarket mindset: knowledge of Service, Warranty, Training processes and Information tools such as QSOL, WWSPS, etc.

  • Stakeholder management

  • Process oriented

  • Continuous improvement

  • Global perspective

  • Customer facing

  • Project Management

Additional responsibilities:

  • Responsible for identifying and closing the Capability, Capacity and Coverage gaps for EBU current product

  • Development of the Industrial segment dealer footprint

  • Co-lead the SBP Customer support review along with the EBU Customer Support team

  • Strong collaboration with DBU Channel Management team to streamline the Service Providers Certification process

  • Close interaction with OEM's and dealers to promote the benefits of being a Cummins Certified location

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-Indiana-Indianapolis-US, IN, Indianapolis, Cummins DBU Headquarters

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Jul 9, 2018, 11:06:17 AM

Unposting Date Ongoing

Req ID: 180003IH