Cummins Inc. Hourly Order Management Technician in Ladson, South Carolina

Hourly Order Management Technician


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Turbo Technologies Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

Your impact will happen in these and other ways:

Key Responsibilities

  • Order input and Review

  • Active participation in account teams

  • Maintain files and records providing weekly on-time data to management

  • Confirm delivery with customer

  • Participate in customer focused improvement projects

  • Champion customer requirements in CTT

  • Knowledge and understanding of International Trade Doc requirements and processes to support the international shipments

  • Full understanding and working knowledge of Plant Order Management and Shipping Activities

  • Knowledge of cross-functional processes (master scheduling, compiling, pricing and invoicing)

  • Additional responsibilities as assigned by manager.

  • Attention to detail

  • Organization and multi-national knowledge

  • Common approach to continuous improvement

  • Demonstrated computer skills (IMS, Microsoft Word and Excel)

  • Experience with manufacturing and shipping processes that support customer delivery

  • Strong analytical and mathematical skills

  • Customer led quality

  • Excellent organizational skills to include development and maintenance of electronic and manual files

  • Business process understanding

  • Relationship building

  • Collaboration and cooperation

  • Proven leadership skills in a fast-paced, customer driven environment

  • Proven capability to work effectively on multiple tasks and set priorities with follow-up and attention to details, ability to set priorities

  • Highly motivated and self-managing team player

  • Strong problem solving skills

  • Must be able to work independently with flexible hours

  • Ability to work cross functionally

  • Excellent verbal and written communication skills


  • Experience in customer service environment

  • Experience in manufacturing or automotive industry environment

  • Experience with manufacturing and shipping processes that support customer delivery

  • Oracle application system

  • Degree level preferred


  • Provide frontline customer contact on all aspects of order entry/enquiry management and customer care.

  • Ensure customers receive high quality on-on-one attention to detail

  • Co-ordinate customers’ requirements consistently throughout process on a domestic and international basis.

  • Facilitate communication with internal and external customers

  • Order input and Review


Work Keys Requirements:

  • Locating for Information 4

  • Workplace Observation 3

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.


Primary Location United States-South Carolina-North Charleston-US, SC, Ladson, Holset Palmetto Plant

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 18, 2018, 8:08:49 AM

Unposting Date Ongoing

Req ID: 180003IW