Parts Interpreter

DESCRIPTION

You will make an impact in the following ways:

• Act as the first contact for customers, addressing their needs and issues promptly

• Parts interpretation and the provision of required parts

• Processing and receiving orders and quotes in a timely manner

• Advise on part suitability and talk customers through the best solution for the job

• Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions

• Organise and manage daily freight delivery

• Work closely with office and service departments

• Accountability of all parts correctly counted in and out of the Lae branch

• Carry out quarterly & annual parts count

RESPONSIBILITIES

Additional Information

• Full Time

• Mon-Fri Dayshift + Saturday Mornings

• Competitive Hourly Rate

To be successful in this role you will need the following:

• Parts interpreter experience in an Automotive or similar type industry

• Customer service and effective communication

• Engine knowledge is an advantage

• Ability to learn new software and processes

• High attention to detail with the ability to prioritise and troubleshot complex tasks

• Forklift ticket would be highly desirable

• Valid car drivers license is required

QUALIFICATIONS

Critical Competencies:

Values differences - Recognizing the value that different perspectives and cultures bring to an organization

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements